Quick overview
Job description
About Octopus Deploy:
At Octopus, we have one aspiration: to be the standard for software delivery. We get there by building a product practitioners love and choose to use because it makes their lives easier and their products better.
That means we succeed when our customers succeed, whatever your role. We want customers to use Octopus because it adds real value to their business, and we want you to join (and stay) because it’s a rewarding place to work.
We’ve been remote-first since 2015, and we work with an uncommon level of transparency. It’s important to us that our leaders answer the tough questions at all-hands and in 1:1s. Our public handbook shows how we work. We pay people doing the same work with the same skill equally.
Everything we do is designed for remote, from interviews to onboarding to day-to-day operations. We leave job titles at the door, so ideas are judged on merit rather than seniority, and we have well-defined career pathways so you can see how to grow.
About the role:
Our support team works at the sharp end of CI/CD. Customers come to us with production problems: broken Tentacle connections, Kubernetes clusters that won't run deployments, permission configurations that don't behave the way they expect. You'll dig into those problems, build reproductions in real environments, and help people get unstuck.
This isn't a script-following role. You need hands-on DevOps experience to troubleshoot complex, multi-cloud environments, and the communication skills to explain what you find to both engineers and non-technical stakeholders. You'll also bring what you learn back to the product team. Your work directly shapes what Octopus fixes and builds next
To help our teams work together effectively, this remote position requires you to be located in Western Australia with unrestricted rights to work. This role is classified as a L2 role.
What you’ll do:
- Help customers with questions and problems via email, Slack, and other channels.
- Build CI/CD pipelines to replicate customer issues.
- Use IaC and CaC to spin up and tear down test environments quickly.
- Write how-tos, docs, KB articles and blog posts that help customers and the support team solve problems.
- Pair with teammates, review each other's responses, and share what you learn.
- Get involved in designing new features and changes: suggestions that cut support load get prioritized, and anything that turns up in the queue more than a couple of times gets fixed.
- Help build and grow our support team as the business grows. If you've got ideas to make the job easier or the customer experience better, we want to hear them.
Your background:
- Has 2-3 years of experience with CI/CD pipelines and IaC tools like Terraform, Pulumi, or OpenTofu.
- Has 2-3 years of experience with Google Cloud, AWS, or Azure, and knows Windows and *nix well.
- Has 2-3 years of hands-on experience with containers and GitOps tooling (Kubernetes, ArgoCD, Flux), ideally in production.
- Likes solving problems and is curious about technology and how AI tools like GitHub Copilot and Claude change the way support teams work.
- Has studied IT or provided customer support for a software or IT product, and cares that customers are happy with the outcome, not just that the ticket is closed.
Background bonus points:
- Have programming knowledge (any language) and database experience, which we value highly.
- Have experience in complex, highly integrated enterprise environments.
- Communicate well and can share examples of your work, such as blog posts or documentation.
Interview process:
Compensation:
Level 2 + stock options
Maturing Comp= $100,000 AUD
Performing Comp= $110,000 AUD
Our public employee handbook is the best place to learn more about life at Octopus. It includes our values, how we structure teams, career progression, leave and benefits, and much more.
Octopus has an internally open and transparent system for compensation. Any Octonaut can view the compensation for any role at any level. This ensures people doing the same work with the same skill get paid the same. Benefits include a minimum of 25 days annual leave, up to 10 days of paid sick and carers leave, 12 weeks of fully paid parental leave with flexible return options, generous health care including dental and vision for US based candidates, 401K matching/pension contributions depending on your location, and stock options. Learn more.
If you're enthusiastic about this position, even if you don’t meet all the criteria above, we wholeheartedly encourage you to submit your application. Our talent team is in-house, and we recognize that every individual brings something unique. We take the time to review every application and consider how you might add to the team.
We know your time is precious. If you apply, we promise to update you at least once per week about the status of your application and to give you clear expectations for each step in the journey.
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