Credentialed Trainer Senior - Health Informatics

Description

Summary:

The position is responsible for coordinating Credentialed Trainer assignments for scheduled classes, support, projects, and deliverables. They mentor Credentialed Trainers in training delivery, support, and all related tasks associated with their assigned application(s) and day to day activities. Provides content expertise for trainers. Onboards new trainers and providers; coordinates training with Principal Trainers. Coordinates/creates eLearning and support materials. Works with management and Education to assure end users can use the system and to identify individuals who may need additional support. Serves as liaison between end users and build team, provides feedback based on user interactions. This position is credentialed in assigned application(s) and maintains proficiency.

Responsibilities:

• Help plan, organize, and teach classes required for the successful implementation and adoption of the electronic health record
• Collaborate with end users and Principal Trainers to ensure build, training, and support is aligned with approved workflows
• Collaborate with Principal Trainers to ensure coverage for all scheduled classes and support
• Responsible for classroom preparation, making sure materials are printed and available, classrooms are organized and clean
• Provide assistance in the maintenance of classroom information on online learning modules, assuring accuracy and completeness
• Provide onsite end user support through rounding, attending associate fairs and other support activities; proactively seek out support needs and provide innovative ideas
• Work with the provisioning team to assure associates have completed the appropriate training before access is granted
• Ability to review Visio workflows and articulate the process as it relates to documentation in the EHR (Electronic Health Records)
• Customize and create job aides as assigned, using approved templates, and adhering to standardized style-guides
• Attend meetings, produce deliverables on time, and escalate issues or concerns appropriately
• Complete job shadows, deliver training, support, and build confidence for end users
• Function as an advocate for end users by relaying issues or opportunities for improvement to Principal Trainers
• Ability to test and troubleshoot the Training and build environment
• Helps plan end user support and training campaigns and participates in these activities
• Mentors Credentialed Trainers with in-person and virtual training delivery and support that is workflow-based and role-specific
• Assists Credentialed Trainers with orientation and compliance with day-to-day activities and provide Train-the-Trainer sessions as needed for various workflows and tasks
• Lead project initiatives as directed by managers
• Requires minimal instruction on day-to-day work and general direction on more complex tasks and projects
• Regularly models/mentors and trains other Credentialed Trainer team members
• Collaborates with Principal Trainers in the development and validation of methods and teaching techniques
• Exercises independent judgment on moderate to substantial complex cases
• May have some functional supervision responsibilities of other team members
• May recommend and coordinate scheduling of work assignments, daily priorities and directing the work of team members Other duties as assigned

Requirements:

Education/Skills

• Associate degree preferred
• Preferred experience with adult learners, in-person, and virtual training

Experience

• Four + years of experience with education, EPIC end user, or related field required. Healthcare industry education preferred
• Expert knowledge of one or more Epic applications and healthcare industry knowledge is preferred
• Two+ years of experience as an Epic Credentialed Trainer in one or more applications is preferred
• Proven track-record of successfully delivering projects on time and within budget

Licenses, Registrations, or Certifications

• Epic Credentialed status in one or more applications

Work Schedule:

5 Days - 8 Hours

Work Type:

Full Time