Pharmacy Technician

Duties

• The pharmacy technician supports the organization’s mission and purpose by providing front-line customer support for a diverse portfolio of customers.
• This individual will be responsible for handling inbound telephone inquiries from members, pharmacies, and prescribers in our National Customer Care Center.
• Consistently meet established productivity, schedule adherence, and quality standards.

Responsibilities

• Provide real-time support to pharmacies with point of service inquiries.
• Educate prescribers on formulary and prior authorization processes.
• Enter customer data and other relevant information into our documentation tool.
• Assist members with pharmacy benefit inquires.
• Adhere to standard operating procedures to ensure contact handling accuracy and operational effectiveness.
• Effectively communicate issues and resolutions to customers and appropriate internal staff.

Skills

• 3 to 5 years Recent PBM and/or pharmacy experience

Education

• HS Diploma/GED
• Bachelor’s Degree or equivalent experience preferred
• Pharmacy Technician Certification (PTCB or NHA) preferred
• The national pharmacy technician certification is preferred.
• We accept a national certification with either the PTCB or NHA.