Finance Support Specialist

PlayOn! Sports is looking for a Finance Support Specialist to provide a high level of support to our customers including schools and fans using PlayOn! for digital ticketing. This position will work independently on projects, from conception to completion, and handle a wide variety of activities. The Finance Support Specialist will utilize advanced troubleshooting techniques to address customer concerns ranging from basic questions to critical/time-sensitive issues. We are looking for someone who is driven to instill confidence in our customers, build their trust in PlayOn! Sports as a valued partner and have a significant impact on our customers’ experience through effective engagement.

In this role, you can expect to

• Interact with customers via email and phone to handle any requests and troubleshoot financial issues proficiently and consistently 
• Maintain high customer satisfaction with a primary focus on providing the best customer support to both schools and their fans
• Consistently respond to customer inquiries in a timely manner based on established department SLAs 
• Prioritize relationship with schools, listen to their needs and custom-tailor responses to questions
• Ability to perform simple financial account reconciliations at customer requests. 
• Quickly identify when financial issues are more complex and gather appropriate information to triage to a senior member of the support team
• Analyze and report product malfunctions, appropriately escalating issues to a senior member of the finance team. 
• General understanding of banking functions

To thrive in this role, you have

• At least 1 year of experience in a customer support or financial customer service related role
• Bachelor’s degree in finance, marketing, sales, communication, or equivalent experience
• Exceptional verbal and written communication skills
• Ability to prioritize and manage time efficiently
• Extremely motivated individual who is passionate about finance and helping customers achieve success
• High-level performer who excels in both a team and individual environment
• Excellent troubleshooting skills, including research on software application errors and issue re-creation
• Ability to clearly communicate customer needs to technical support staff and communicate case details to customers and/or management
• Ability to perform in a fast-paced environment, paying close attention to detail

How You Play  

• Ownership over Participation- You take responsibility for achieving holistic outcomes, prioritize key objectives, and adapt quickly when situations require a different approach. You follow through even against the toughest challenges.  
• Team over Stars- You are a bridge builder, establishing processes and relationships with teams outside your own. You work to rally around common goals, find win-win solutions, compromise when necessary, and help others succeed.  
• Growth over Comfort- You are driven by a desire to grow and actively seek opportunities to expand your comfort zone, skills, and confidence. You embrace new challenges with curiosity, accepting discomfort and failure as opportunities to learn.   
• Fairness over Popularity- You approach decisions with a scientist’s mindset, challenging your assumptions and remaining objective. You consider long-term impact rather than relying on short-term gains, proactively seek others’ perspectives, and manage emotions in decision-making.