Ecommerce Executive - Retail Excellence

Ecommerce Executive - Retail Excellence

Contract type: Permanent

Location: Hatfield (Hybrid working - 3 days in the office)

Working hours per week: 40 hours

Level: Executive

Application Closing Date: Monday 2nd November

About us

Our mission is to deliver joy in every shop, through unbeatable choice, unrivalled service, and reassuringly good value. We’re also on a mission to empower our business with smart technology; we've recently launched our AI Academy, providing a tailored AI learning journey for every colleague.

We’re Ocado Retail, a market-leading joint venture between Ocado Group and M&S, and the world’s largest dedicated online supermarket, ocado.com. Not only is Ocado the only place to shop a full range of M&S food online, it’s also the home to the widest online supermarket range in the UK and a champion of small, independent brands. We’re also the brains behind Zoom by Ocado, our same-day grocery delivery service.

About the team and the role

As the Retail Excellence team, it's our job to inspire customers and ensure all customers follow a smooth onsite journey through brilliant shopkeeping and perfect execution. The Retail Excellence team covers Merchandising, eComm Trade & Events, onsite Retail Media and Content. We want to make the shopping experience for our customers as simple, smart and inspiring as possible, whilst hitting commercial goals.

As an Ecommerce Executive, you will ensure flawless execution of our onsite media and merchandising plans via robust technical setup, quality assurance, and ongoing optimisation. You will sit at the center of our operational changeovers, acting as the guardian of campaign readiness, the first line of defense for technical troubleshooting, and a key collaborator with product and trading teams to ensure our site operations run smoothly and efficiently.

What you’ll do

• Pre-Changeover Planning, Loading & QA Checks: Own and execute the pre-changeover planning, loading and checking process to ensure media placements and merchandising plans are loaded, verified, correct, and fully prepared to go live according to plan.

• Insight and Analysis: Utilise data tools to monitor featured product visibility and performance, contributing to continuous site auditing, competitor tracking, and reporting back key commercial and operational learnings.

• Commercial Performance & Optimisation: Optimise commercial performance of onsite media

• Troubleshooting Issues: Proactively monitor active and upcoming media placements to spot delivery issues, resolving live errors quickly in a fast-paced environment.

• Technical & Product Team Liaison: Work with technical teams to investigate platform and system bugs affecting media placements, and act as the core operational point of contact to raise, track, and log fixes with technical and IT teams.

• Cross-Functional Collaboration: Partner closely with Ecomm, Commercial/Buying, and Ocado Ads teams to optimise media placements and funding and verify that assets meet specifications. Work with Product teams to feed in Tech requirements.

• Efficiency and Automation Gains: Work closely with the Team Leads to identify manual bottlenecks in the campaign lifecycle, helping to support testing and implementation of automation or programmatic solutions.

Who you are

• You have an analytical and commercial mindset, with experience of or a desire to learn tools like Tableau and Contentsquare.

• You have excellent attention to detail and a natural knack for spotting errors, mismatched data or system discrepancies.

• You’re a problem solver who’s comfortable troubleshooting systems and CMS behaviours, and finding workarounds.

• You’re highly organised and adaptable, able to juggle priorities across different teams and hit tight deadlines.

• You communicate clearly, both written and verbal, and can explain technical or operational issues to non-technical colleagues.

• You’re confident with Excel and PowerPoint, and quick to learn new internal systems.

• You have a strong foundation in, or a keen interest in, ecommerce and retail media.

• You’re customer-focused and take ownership of getting things right.

What’s in it for you

By joining Ocado Retail, you’ll have the chance to experience life at the world’s largest online retailer, work with an amazing bunch of people who challenge what’s possible each day, and grow your skills and career in online retail. You'll also be part of our AI Academy, a dedicated learning journey designed to empower every colleague with the smart technology skills of the future.

If that’s not enough to tempt you, you’ll also get access to loads of great benefits to sweeten the deal. Here’s a taste of what we offer:

Health & Wellbeing: Private medical insurance with the option to add your family, Digital GP appointments, market-leading family policies, mental health support, discounted gym memberships, dental insurance, and more.

Spend & Save: Annual bonus scheme split between personal and business objectives, recognition with reward platform, up to 7% matched pension contributions, 15% Ocado discount, 20% M&S discount, free breakfast every day in the office, electric vehicle leasing scheme, and free shuttle bus from Hatfield station to the office.

Never miss the moments that matter: Hybrid working, 26 days holiday plus 8 flexible bank holidays, options to buy extra holiday, 2 weeks work from anywhere, and lifestyle break opportunities.

Our Hiring Process

Lucky for us, we receive a high volume of applications and genuinely appreciate the time and effort invested by every candidate. To ensure a fair and thorough process, every application is reviewed by a member of our team. If your skills and experience are a strong match, a Talent Partner will contact you to discuss the role and guide you through the next steps of our hiring process.

Your Application and AI

In the spirit of innovation, we welcome you to use AI tools in your application, just as we use them in our own business at Ocado Retail. However, as you leverage this technology, please don't lose sight of the most important element: your unique self. Your experiences, passions, and personality are what truly set you apart. Ensure that your application still authentically conveys who you are and why you're a great fit for us.

Everyone’s welcome

We’re an equal opportunities employer, which means that we make sure all potential colleagues are treated fairly and equally. We want to ensure everyone has a fair chance to apply; if you need this job description in an alternative format (e.g., larger print, different document type, etc.), please reach out to us at careers@ocadoretail.com and we'll be happy to assist you, and if you require reasonable adjustments during the recruitment process, please let us know on the application form.