Teamleitung (m/w/d) Service Monteure

Teamleitung (m/w/d) Service Monteure | Idar-Oberstein, Germany | On-site We are seeking a dedicated Service Team Lead to join a leading automotive glass repair and replacement company, renowned for its commitment to customer satisfaction and technical excellence. This role is pivotal in ensuring the smooth operation of service teams and maintaining high standards of quality and efficiency. The Role • Lead and mentor a team of service technicians, fostering a collaborative and productive work environment. • Oversee daily operations, ensuring efficient scheduling and resource allocation. • Conduct performance coaching and provide technical guidance to team members. • Monitor team performance against key performance indicators (KPIs) and identify areas for improvement. • Ensure adherence to company policies, safety procedures, and quality standards. • Act as a point of escalation for complex customer issues, ensuring timely and effective resolution. What You'll Need • Proven experience in a leadership or supervisory role within a technical service environment. • Strong understanding of automotive glass repair and replacement processes. • Excellent communication and interpersonal skills, with the ability to motivate and guide a team. • Customer-centric approach with a focus on delivering exceptional service. • Proficiency in understanding and working towards performance targets and KPIs. • Commitment to maintaining tools and equipment in optimal condition. What's On Offer • Opportunity to lead and develop a skilled service team. • Be part of a globally recognized brand in the automotive industry. • Competitive remuneration and potential for professional growth. • A supportive work environment that values quality and customer satisfaction. Apply via Haystack today!