Senior Business Analyst

Overview of our role

We're seeking a highly experienced Senior Business Analyst to play a pivotal role in delivering customer centric transformation across a complex energy environment.

Working at the intersection of business strategy, customer experience, and technology, you'll lead discovery activities, define future state customer journeys, develop business cases, and drive process improvement initiatives that deliver tangible value.

Partnering with senior stakeholders, architects, and delivery teams, you'll help shape large scale programs, influence key decisions, and ensure customer and business outcomes remain at the heart of every solution.

This is an exciting opportunity to make a lasting impact through meaningful transformation in an essential industry.

Culture & Benefits

What we do matters. Delivering safe and reliable energy makes a difference to people's lives across our country every single day. We are proud to keep Australia connected while preparing the nation for a renewable future. Our people are our energy source. We offer meaningful benefits and rewards, including being a certified family friendly workplace designed to see you succeed in all aspects of life:

A little about you

• Lead customer experience and digital transformation initiatives
• Shape seamless customer journeys through service design
• Drive strategic discovery, business cases and requirements
• Influence executives and facilitate high impact workshops
• Deliver outcomes in complex energy and utilities environments
• Mentor Business Analysts and elevate delivery excellence

Qualifications / certifications, Skills & Experience

• Relevant tertiary qualification in IT, Business, Commerce, Project Management, or a related discipline, coupled with extensive experience as a Lead Business Analyst in complex enterprise environments.
• Strong understanding of Customer Experience (CX), human centred design, customer journey mapping, service blueprinting, and Voice of Customer (VoC) practices.
• Knowledge of Australian energy market operations, metering, connections, customer lifecycle processes, and regulatory obligations.
• Experience with business analysis tools, frameworks, and techniques, including process mapping, requirements documentation, benefits elicitation, and benefits tracking.
• Advanced business analysis expertise, including BPMN, process modelling, stakeholder analysis, business case development, and requirements engineering.

Who we are

Jemena is an Australian energy company who own and operate more than $12.4 Billion worth of gas and electricity transportation assets across Australia supplying millions of households and businesses with these essential services every day.

We pride ourselves on our innovative approach, technical expertise, and dedication to safety, quality, and sustainability. Our Group's over 4000 team members, consistently strive to make a difference in the communities we serve.

We champion and value diversity in life and work experiences, as we know everyone benefits from broader diversity of thoughts in our problem solving, decision making and ability to innovate. We encourage applications from everyone, including First Nations people, veterans, people living with a disability and members of the LGBTIQA+ community. If you need adjustments during the recruitment process, please let us know.