Inside Sales Specialist, Foundations - Final Control Valves & Regulators

For over 80 years, Puffer-Sweiven has set the standard in equipment and services for process control, automation, safety, and reliability. We help process-intensive facilities run more efficiently and safely by delivering quality products, technical support, and knowledgeable staff to implement the needed process solutions — with the goal of exceeding customer expectations. Our dedication brings the most advanced products and services to our customers throughout the Central and Gulf Coast regions of Texas.

As an Emerson Impact Partner, we offer a broad base of superior solutions including the top product lines for a given application. Isolation Valves & Actuation
Control Valves & Regulators
Oil & Gas Automation– fiscal custody metering, controls, and SCADA
Specialty Pumps & Rotating Equipment
Responsible for the maintenance and growth of professional business relationships with customers in selected accounts who influence the selection of regulator, control valve and actuation, products and services.

Identifies customer requirements, uncovers roadblocks, and demonstrates strong account management capabilities to drive sales results. Reviews customer inquiries, requests additional information/clarity, and closes sales opportunities. Maintains a high degree of product and application knowledge. Responds to all customer requests in a timely manner, per Puffer’s Standards of Care. Maintains comprehensive customer support with a primary focus on customer retention.

Establishes relationships, builds rapport to assist with influencing customer preference and specifications to include new products and repair services. Collaborates with Sales Team Leader on product expansion opportunities. Works within account teams as required developing and implementing the Account Plan. Works with multiple departments and support staff to provide customer solutions quickly and efficiently. Completes monthly sales reports and other required correspondence in a timely and effective manner.

A minimum of 1-3 years proven inside sales experience, in a high volume, highly transactional environment. Experience with sizing and selecting control valves, regulators, isolation valves, actuators is strongly preferred. Excellent analytical and creative problem solving skills. Strategic thinker- Cognizant of factors that may affect account strategy. Strong customer service skills, including the ability to develop rapport and trust with customers. Strong ability to interact effectively with all levels of customer contacts and internal personnel.

Team player - Good conflict management/ consensus building skills. Strong information management skills, including personal computer use. Strong ability to manage customer expectations relative to deliverables and timeframes.