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Enterprise Account Manager

State AffairsWashington🇺🇸United States

Quick overview

Salary$150k - $160k/yr
SeniorityMid Senior
Work modeHybrid
LocationWashington, United States
OnboardingAccount ManagementBackground ChecksCustomer SuccessTriage

Job description

State Affairs is the nation’s leading news and policy intelligence platform focused on state governments. We combine nonpartisan coverage of Statehouses across the country alongside state government data and AI-native tools into a singular platform.

We inform and empower decision makers, policy professionals and citizens through our award-winning journalism and data – delivering profound insights to help our customers decode and act on state politics and policy. We’re building a category-defining business that will reshape America as we strengthen visibility into what’s happening and why at the state level.

We are hiring an Enterprise Account Manager to join our team in Washington, DC.

This role owns the moments that make enterprise customers successful: onboarding, training, adoption, and account health. You will take new customers from signature to value in their first 45 days, make every user on the platform an engaged user, and own the retention and growth of a book of enterprise accounts, partnering closely with our Enterprise Account Directors and product teams.

As an Enterprise Account Manager you will:

  • Own onboarding for new enterprise accounts end to end: kickoff, configuration, and training delivered within the first 45 days.
  • Lead product trainings at scale, from 1:1 power-user sessions to team trainings, webinars, and new-feature rollouts across the enterprise customer base.
  • Own adoption and account health across a book: drive daily platform usage, monitor health signals, and re-engage and train dormant users.
  • Own renewals and pricing uplift for a portfolio of enterprise accounts, opening conversations early and retaining revenue through every renewal window.
  • Drive revenue expansion within assigned accounts, including seats, product, and services add-ons.
  • Deliver thoughtful, compelling Enterprise Business Reviews to senior stakeholders.
  • Be the voice of the customer to Product and Engineering: triage issues, pressure-test new features, and turn customer feedback into product improvements.
  • Build the training materials, user guides, and playbooks (leveraging AI tools) that scale the onboarding and adoption motions.

Essential Qualifications for this position include:

  • 5+ years of professional work experience in customer success or account management for a B2B software or AI product, with ownership of retention or growth outcomes.
  • Demonstrated excellence running customer onboarding and leading engaging product trainings.
  • Ability to follow through with urgency and exceptional attention to detail.
  • Ability to manage a high volume of accounts and deadlines in parallel without dropping threads.
  • Excellent communication skills, written and verbal, with customers at every level.
  • Experience using AI tools to work faster and go deeper.
  • Ability to travel as needed, including client visits and industry conferences.

Preferred Qualifications for this position include:

  • Prior professional work experience with clients in public policy, government affairs, or a regulated sector.
  • Prior professional work experience in a startup or high-growth technology company.
  • Prior professional work experience carrying a renewal book or an expansion quota.

This is an in office work opportunity and our teams operate from the Washington, DC office located at L and 15th St. NW five days per week. State Affairs offers a competitive salary and a comprehensive benefits package to employees.

The annual compensation range for this role as it is posted is $150,000 to $160,000 (on target earnings) for candidates working from the State Affairs office in Washington, DC. The final job level and annual salary will be determined based on the education, qualification, knowledge, skills, ability, and experience of the final candidate(s), and calibrated against relevant market data and internal team equity. Benefits listed in this posting may vary depending on the nature of your employment with State Affairs.

Candidates must be authorized to work in the United States without the need for current or future company sponsorship.

State Affairs is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. State Affairs does not discriminate against applicants on the basis of race, color, religion, sex, sexual orientation, gender, gender identity, national origin, veteran status, disability, or any other protected characteristic in accordance with federal, state, and local law.

State Affairs is committed to providing reasonable accommodations for qualified individuals with disabilities as they go through our job application and interview process. If you need assistance or an accommodation due to a disability, you may contact us at jobs@stateaffairs.com

By submitting your application, you affirm the content contained therein is true and accurate in all respects. Please note that prior to employment, State Affairs will obtain background checks for employment purposes that may include, where permitted by law, the following: identify verification, prior employment verification, personal and professional references, educational verification, and criminal history. For certain roles, further background checks covering additional information and activities may be initiated.

"By clicking "Submit Application" you are consenting to the use and retention of the information you have provided as set forth in the State Affairs Privacy Policy.

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