Quick Overview
Job Description
Bodyshop Receptionist
Location: Hanley, Stoke on Trent
Contract: 6 Month Fixed Term Contract (Maternity Leave Cover)
Monday to Friday 8:30-17:00
Salary: £12.71 per hour
Holdcroft's busy Body Shop in Stoke-on-Trent is looking for a Front Desk Customer Service Administrator / Bodyshop Receptionist to play a pivotal role in ensuring the smooth and efficient operation of our automotive services. As the front-line support, you will ensure every customer's journey is seamless and efficient while driving outstanding customer experiences and contributing to a thriving team.
If you are a highly organised and customer-focused professional with a keen attention to detail who is ready to steer your career towards a rewarding role with one of the UK’s largest independent motor retail groups, we want to hear from you!
Your role:
Welcome Customers: Be the friendly face that greets customers, assists with all enquiries, schedules appointments, and provides essential service-related information
Manage Repairs: Take the wheel in scheduling vehicle repairs, coordinating with technicians, efficiently allocating resources, and setting up job cards in a timely manner, always keeping the customer informed
Record Keeping: Maintain accurate records of customer information, vehicle details, and repair orders. Prepare and process invoices, estimates, and other related documents with precision
Team Collaboration: Collaborate seamlessly with other departments, such as parts and accounts, to streamline operations and ensure everything runs like a well-oiled machine
Data Compliance: Comply with all company GDPR policies at all times when processing and handling sensitive customer data
What we are looking for:
Demonstrates excellent customer service, a genuine passion for customer care, and strong communication skills
Has strong organisational skills and the ability to multitask effectively with a varied workload
Is tech savvy with strong IT and computer literacy
Has high attention to detail and accuracy in record-keeping
Holds knowledge and understanding of working within the motor industry or a similar fast-paced environment would be an advantage
What we offer:
Pay rate of £12.71 per hour
23 days holiday plus bank holidays (pro rota)
6 month fixed term contract
Supportive Environment: Join a collaborative work environment that values your contributions and embraces a customer-first approach
About Holdcroft Holdcroft Motor Group is a leading automotive retailer committed to delivering exceptional customer service and building long-term relationships with our customers. We invest in our people, offering real career progression, ongoing development, and a supportive working environment where success is rewarded.