Mobile Device Management Admin

Description
We are looking for a Mobile Device Admin to support and enhance the client's enterprise mobile device environment. This role will be responsible for engineering, administering, and supporting mobile device management solutions across company-owned iPhones, iPads, and rugged Android handheld devices utilized throughout manufacturing and distribution operations.

Key Responsibilities

Administer and support Microsoft Intune for iOS/iPadOS and Android devices. Troubleshoot and resolve escalated mobile device, enrollment, compliance, application, and connectivity issues. Manage Apple Business Manager, Android Enterprise, device policies, compliance settings, and security configurations. Deploy and maintain mobile applications, including public, private, and line-of-business apps. Test and coordinate mobile OS upgrades, application releases, and staged deployments. Configure and support rugged Android handheld scanners and mobile hardware.

Monitor device inventory, compliance, licensing, and remediation activities. Coordinate with vendors and application teams on support, testing, releases, and renewals. Maintain Apple certificates/tokens (APNs, ADE, Apps & Books) and ServiceNow change records.

Requirements
Core Qualifications:
5+ years of Mobile Device Management (MDM) experience.
3+ years administering Microsoft Intune supporting iOS/iPadOS and Android devices. Strong knowledge of Apple Business Manager, including ADE, Apps & Books (VPP), supervised devices, and kiosk deployments. Experience with Android Enterprise and rugged handheld devices. Experience with mobile application deployment, MAM, app configuration policies, and Managed Google Play. Knowledge of Entra ID, Conditional Access, certificate-based Wi-Fi, and mobile SSO.

Experience using PowerShell and/or Microsoft Graph for reporting and automation. Experience with ServiceNow and ITIL-based change management. Strong troubleshooting, documentation, communication, and vendor management skills. Ability to work independently in a fast-paced enterprise environment.

Preferred Qualifications

Experience supporting mobile solutions in manufacturing, warehouse, distribution, or industrial environments. Experience with Zebra technologies. Microsoft MD-102 certification. Apple Deployment and Management certification. Zebra certification(s). ITIL 4 Foundation certification. Bachelor's degree in Information Systems, Computer Science, or a related field (or equivalent work experience). Technology Doesn't Change the World, People Do.

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