IAM Manager Identity & Access Management

Job Title: IAM Manager Identity & Access Management
Location: Evanston, IL 60201

Job Description

We are seeking an experienced IAM Manager to lead Identity and Access Management platform engineering, operations, governance, and service delivery across enterprise IT infrastructure. This role is responsible for maintaining secure, reliable, resilient, and compliant IAM services across on-premises, cloud, and hybrid environments.

The ideal candidate will have strong technical knowledge of IAM platforms, network infrastructure, Linux/Windows server administration, vulnerability management, patching, ITIL change management, and team leadership.

Required Skills

• Network infrastructure and IAM platform engineering
• Identity and Access Management (IAM) tools and technologies
• Linux and Windows operating systems and server upgrades
• Security patching, vulnerability remediation, and service ticket management
• ITIL-based change management, peer reviews, and release governance
• Incident management, root cause analysis (RCA), and SLA compliance
• IAM operations, service ownership, and platform lifecycle management
• Technical team leadership, mentoring, and performance management

Key Responsibilities

IAM Operations and Service Ownership

• Manage the availability, reliability, and performance of IAM platforms in a 24x7 enterprise environment.
• Oversee incident response, escalation management, service tickets, problem resolution, and root cause analysis.
• Ensure operational metrics, dashboards, documentation, and service-level agreements are maintained.

Platform Maintenance and Lifecycle Management

• Manage IAM product upgrades, maintenance releases, and vendor-supported versions.
• Review release notes, security fixes, vulnerabilities, and integration impacts.
• Coordinate Linux/Windows server upgrades, patching, testing, and remediation activities.

Change Management and Governance

• Enforce ITIL change management processes, documentation, peer reviews, and CAB approvals.
• Ensure changes include impact assessments, implementation plans, rollback procedures, and post-implementation support.
• Maintain audit readiness and operational documentation.

Platform Engineering and Security

• Establish IAM architecture, configuration standards, and operational best practices.
• Promote automation through scripting, orchestration tools such as Jenkins, and APIs.
• Apply least-privilege access, Privileged Access Management (PAM), Access Management (AM), and Separation of Duties (SoD) principles.
• Support compliance requirements and security frameworks, including NIST, PCI-DSS, GLBA, FERPA, HIPAA/HITECH, and CMMC, as applicable.

People Leadership and Collaboration

• Lead and supervise IAM engineers, technical leads, and other team members.
• Assign work, conduct peer reviews, manage performance, and provide coaching and technical guidance.
• Develop cross-training, skills development, and operational coverage plans.
• Collaborate with infrastructure, security, application, and other IT teams to improve service reliability and security.

Preferred Qualifications

• Experience managing enterprise IAM platforms in on-premises, cloud, or hybrid environments.
• Experience leading technical teams and supporting 24x7 operations.
• Strong understanding of security governance, audit readiness, vulnerability management, and IT service management.
• Experience with IAM domains such as Identity Governance and Administration (IGA), PAM, Active Directory Services (ADS), directory services, and cloud identity.
• Strong communication, problem-solving, and stakeholder management skills.

Submission Requirements

Please submit an updated resume highlighting relevant IAM management experience, technical skills, platform operations, change management, and team leadership experience.