Program Manager, Basecamp

Join a dynamic Revenue Operations team supporting technical onboarding programs that help drive meaningful customer and partner experiences. This role is ideal for a highly organized, hands-on program manager who thrives in fast-moving environments and can independently manage the full lifecycle of events and programs with a strong focus on continuous improvement.

This is an onsite role based in San Francisco, CA, Monday through Thursday. Occasional monthly travel may be required to support company events.
Responsibilities

• Lead end-to-end coordination of technical onboarding and related program operations across multiple initiatives.
• Facilitate live technical programs and events, ensuring smooth execution before, during, and after each session.
• Identify process gaps, surface pain points, and use data to improve program effectiveness and scalability.
• Partner with internal stakeholders to align timelines, priorities, and deliverables across cross-functional workstreams.
• Support onsite programming at the San Francisco office and assist with periodic travel for events as needed.
• Maintain a holistic view of the program portfolio and help keep work moving independently with strong attention to detail.
• Contribute to future team needs that may include technical curriculum development, technical instruction, or demo system administration.

Skills

• Experience in program management, program operations, or a closely related role.
• Comfort working in technical environments and supporting onboarding or enablement programs.
• Ability to facilitate live sessions and manage event logistics from planning through follow-up.
• Strong organizational skills with the ability to prioritize multiple programs at once.
• Data-informed mindset with the ability to identify issues and recommend practical improvements.
• Self-starter approach with a high level of autonomy and sound judgment.
• Clear communication skills and the ability to collaborate effectively across teams.
• Familiarity with Claude and related AI tooling, or the ability to learn quickly in a fast-paced environment.

Preferred Skills

• Startup or high-growth company experience.
• Examples of scalable events or programs you have supported or built.
• Background in technical curriculum development or technical instruction.
• Experience supporting demo systems or related operational tools.
• Ability to thrive in an environment that values scrappiness, ownership, and adaptability.

Horizontal is committed to fostering an inclusive, equitable workplace where people with different backgrounds, perspectives, and experiences can do their best work. We welcome candidates who bring curiosity, collaboration, and a shared commitment to building programs that support everyone fairly and effectively.

By applying for this position, you acknowledge and agree that Horizontal Talent may contact you regarding your application using automated technology, including phone calls, SMS/text messages, or email, which may be delivered by our virtual AI recruiter, Alex.