Customer Service Trainer

About Us

At NextUp Talent, we believe in empowering ambitious individuals and innovative businesses to reach their full potential. As a dynamic firm specializing in talent acquisition and business development, we connect driven professionals with organizations that inspire growth, creativity, and success. Our team thrives on collaboration, integrity, and results — building long-term partnerships that truly make a difference.

Job Description

We are seeking a Customer Service Trainer to join our dynamic team in Houston, TX. The ideal candidate will be responsible for designing, delivering, and improving training programs that enhance team performance and client satisfaction. This role requires a strong understanding of communication, motivation, and service excellence to inspire others to achieve their best.

Responsibilities

• Develop and conduct engaging customer service training sessions for new and existing team members.

• Evaluate training effectiveness and provide ongoing coaching to improve performance.

• Collaborate with management to identify skill gaps and training needs.

• Create instructional materials, guides, and performance tracking tools.

• Foster a positive, professional, and motivating learning environment.

• Monitor team progress and provide feedback to ensure continuous improvement.

Qualifications

• Strong communication, presentation, and interpersonal skills.

• Excellent organizational and leadership abilities.

• Ability to motivate and inspire others to perform at their highest potential.

• Proactive attitude and commitment to professional growth.

• Strong attention to detail and problem-solving mindset.

Benefits

• Competitive salary ($55,000 – $60,000 annually).

• Opportunities for professional growth and career advancement.

• Supportive and collaborative team environment.

• Comprehensive training resources and development programs.

• Health and wellness initiatives.