Professional Services Project Manager Sydney, Australia

WhoWe Are

At AMCS, sustainability means business - and careers that create impact. From our roots in Ireland to our teams across Europe, North America and Australasia, we are bringing together ambitious people to help reshape the industries that sustain our world.

What We Build

We build intelligent, cloud-based SaaS solutions that turn complex operations into smarter, more sustainable performance. Powered by AI, data and deep industry expertise, our technology helps customers optimise routes, manage recycling, improve compliance, unlock insight and move faster toward a more efficient, circular future.

Why Join AMCS

Join AMCS and be part of a global team where purpose meets performance. Here, you can grow your career, challenge what's possible and work on technology that makes a measurable difference - for our customers, our communities and the planet

Role Summary

The Project Manager is responsible for the end-to-end delivery of small to medium complexity customer projects, taking ownership of scope, schedule, cost, quality, and risk from initiation through to closure. This role builds strong working relationships with customers and internal teams, communicates clearly and proactively with all stakeholders, and applies structured planning and problem-solving skills to keep projects on track. The Project Manager works closely with the Technical Lead and wider delivery team to ensure work is understood, resourced, and delivered to the expected standard, while maintaining accurate financial and status reporting throughout the project lifecycle.

Key Responsibilities Project Delivery & Financial Management

• Maintain planned and actual project costs, including change requests, to achieve optimum margin.
• Accurately and consistently maintain time and expense records, invoicing, and forecasting.
• Collaborate with Resource Management and Practice teams to allocate project resources.
• Follow Professional Services best practices for project closure, ensuring financials are accurate and complete, and lead the project closure meeting with the customer.
• Track project costs effectively throughout delivery.

Planning, Scope & Governance

• Create clear project plans, including milestones, critical path tasks, and a RAID log, and maintain these throughout the project.
• Build and maintain a realistic, up-to-date project management plan for projects typically up to 6 months in duration.
• Facilitate the gathering and validation of estimates for small to medium projects.
• Manage and negotiate scope on complex projects to optimise value for both the customer and the business, ensuring change requests are controlled and the organisation does not become over-committed.
• Ensure project team members and customer resources clearly understand their roles, responsibilities, and assigned tasks.
• Establish and maintain project governance and meeting cadence in line with Professional Services guidelines.

Risk & Issue Management

• Demonstrate a clear understanding of risk management approach, including timely escalation to management.
• Identify and manage potential risk mitigation actions, and successfully mitigate complex risks without compromising delivery quality.
• Identify and elevate issues in a timely and consistent manner.
• Balance competing project constraints (scope, time, cost, quality) to keep delivery on track.

Stakeholder & Customer Management

• Provide regular, accurate written and verbal project status updates to customers and senior stakeholders, both internally and externally.
• Manage customer expectations and responsibilities in a timely and consistent manner.
• Manage the overall customer experience on the project, balancing customer satisfaction with organisational goals such as revenue, margin, and product roadmap alignment.
• Work with the Technical Lead to ensure deliverable quality is maintained at the appropriate level and that the team works to expected norms.

Track Record

• Demonstrate a proven track record of successfully delivering multiple projects with budgets greater than €100K and team sizes greater than five.

Core Competencies

• Communication - Minimum Rating: 4. Clarifies purpose and structures messaging logically; uses templates and varied communication approaches; delivers effective presentations to larger/senior groups; resolves conflict between team and/or customer members; issues regular status updates to senior stakeholders; maintains a stakeholder management plan.
• Relationship Building - Minimum Rating: 4. Independently responds to customer expectations; recommends value-added solutions; identifies relationship strengths/weaknesses and facilitates mutually beneficial outcomes; promotes team morale and cooperation; partners effectively across the wider team to achieve project goals.
• Problem Solving - Minimum Rating: 4. Proactively addresses known problems using effective questioning; manages structured problem-resolution plans; takes ownership of problems beyond own area of expertise; considers cross-project impact before proposing solutions; uses a collaborative decision-making approach.
• Planning & Organising - Minimum Rating: 4. Identifies priorities and articulates achievable work plans; allocates people and resources effectively; builds and maintains a realistic project management plan; ensures roles and governance operate effectively in line with Professional Services guidelines.
• Solution Value Positioning - Minimum Rating: 3. Solicits input from key stakeholders; articulates how the organisation's solutions create value; prepares options ahead of negotiations; identifies cross/upsell opportunities; presents the solution overview and value proposition to senior management.

Role-Specific Competencies

• Project Management
• AMCS Solution Knowledge
• Domain Knowledge

Experience & Qualifications

• Proven experience managing customer-facing projects, typically 6+ months in duration, with budgets exceeding $100K and teams of 5 or more.
• Demonstrated ability to manage project financials, including forecasting, invoicing, and margin management.
• Working knowledge of project risk management, RAID logs, and structured governance frameworks.
• Strong stakeholder management skills with experience presenting to senior internal and customer audiences.
• Project management certification (e.g. PMP, PRINCE2, or equivalent) is an advantage.
• Experience working within a Professional Services or software implementation environment is preferred.