Service Desk Technician

RESPONSIBILITIES

Kforce has a client that is seeking a Service Desk Technician in Fort Worth, TX.

Duties

• Service Desk Technician will provide Level 1 and Level 2 technical support to end users
• Troubleshoot Windows-based systems, hardware, software, and connectivity issues
• Support Microsoft 365 applications and general desktop environments
• Respond to user requests and resolve technical issues in a timely, customer-focused manner
• As a Service Desk Technician, you will document incidents, resolutions, and support activities
• Escalate complex technical issues when appropriate

REQUIREMENTS:

• 2-3 years of Service Desk, Help Desk, Desktop Support, or similar IT support experience
• Hands-on experience troubleshooting Windows environments and Microsoft 365 applications
• General knowledge of hardware, software, and common IT support processes
• Strong customer service and communication skills
• Ability to prioritize multiple support requests and troubleshoot issues independently
• Entry- to mid-level technical background with a willingness to learn and grow

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law. This job is not eligible for bonuses, incentives or commissions. Kforce is an Equal Opportunity/Affirmative Action Employer.

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