Junior IT Support Analyst

RESPONSIBILITIES

Kforce has a client in Los Angeles, CA that is seeking a Junior IT Support Analyst for a contract-to-hire opportunity. This is an excellent opportunity for someone early in their IT career who is looking to build a strong foundation in end-user support and grow within a collaborative technology team.

Responsibilities

• Provide technical support for end users in both remote and onsite environments
• Troubleshoot hardware, software, and operating system issues on Mac and Windows devices
• Manage support requests and resolve tickets in a timely manner
• Prepare, configure, and deploy laptops for new hires
• Assist with employee onboarding and offboarding activities
• Support conference room technology and office IT equipment
• Deliver exceptional customer service and walk-up support to employees

REQUIREMENTS:

• 1-2 years of IT support, help desk, or desktop support experience
• Experience supporting Windows and Mac operating systems
• Strong troubleshooting and problem-solving skills
• Excellent customer service and communication skills
• Eagerness to learn and develop technical skills in a professional environment
• Exposure to technologies such as Jamf, Intune, Okta, or MDM solutions is a plus
• Experience in environments such as Geek Squad, campus IT, MSPs, or corporate help desk support is highly desired

What We're Looking For:
The ideal candidate is a motivated, customer-focused IT professional who enjoys solving technical issues and building relationships with end users. This role is best suited for someone looking to grow their career in IT support and gain hands-on experience across a variety of technologies.
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law. This job is not eligible for bonuses, incentives or commissions. Kforce is an Equal Opportunity/Affirmative Action Employer.

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