IT Support Analyst

Description

We are looking for an experienced IT Support Analyst to join a collaborative technology team in Brunswick, Georgia. This contract-to-permanent opportunity is ideal for a hands-on, detail-oriented individual who can resolve technical issues across desktops, infrastructure, and networked systems while supporting a fast-paced transport environment. The role combines day-to-day user support with broader technical ownership, including system improvements, documentation, and project participation. Success in this position requires strong communication, sound troubleshooting ability, and a willingness to contribute to after-hours support coverage when scheduled.

Responsibilities:

Provide technical support for hardware, operating systems, business applications, and connectivity issues, ensuring timely resolution for end users.

Maintain and troubleshoot core IT environments across servers, storage, telephony, networking, and cloud-based platforms.

Coordinate technology upgrades and deployments by working closely with service providers, vendors, internal stakeholders, and IT team members.

Support the administration and ongoing reliability of enterprise network services, including wireless, switching, routing, and access management tools.

Improve and maintain monitoring, automation, and configuration practices to strengthen system performance and operational efficiency.

Create and update thorough technical documentation for infrastructure, support procedures, and service-related activities.

Oversee backup processes and contribute to incident response efforts to protect business systems and data availability.

Track support trends, compile operational data, and prepare recurring or ad hoc reports for IT leadership and other business partners.

Participate in an on-call rotation that includes evenings, weekends, and holidays as needed.

Requirements

Working knowledge of Active Directory, Microsoft Windows 10 and Windows 11

Microsoft Azure, Office 365, Windows Server, and virtualized environments.

Routers, switches, wireless platforms, backup services, and endpoint troubleshooting.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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