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IT Support Specialist / Desktop Support Technician

Data Capital IncPetersburg, VA🇺🇸United States

Quick overview

SeniorityMid Senior
Work modeOn Site
LocationPetersburg, VA, United States
Microsoft TeamsZoom

Job description

Job Description:

We are seeking an IT Support Specialist with 2+ years of experience in desktop support, hardware/software troubleshooting, and end-user technical support. The candidate will support Windows and macOS environments, desktops, laptops, printers, scanners, and classroom technology.

Responsibilities:

  • Install, configure, maintain, and troubleshoot desktops, laptops, macOS devices, printers, and peripherals.
  • Provide Windows and macOS hardware/software support.
  • Manage IT inventory, asset tracking, device provisioning, and deployment.
  • Support classroom technologies, including projectors, smartboards, Zoom, and Microsoft Teams.
  • Provide technical assistance and training to faculty and staff.
  • Maintain technical documentation and follow IT security and compliance policies.

Required Skills:

  • 2+ years of Desktop Support / Help Desk / IT Support experience.
  • Windows and macOS troubleshooting.
  • Hardware and software installation and repair.
  • IT Asset and Inventory Management.
  • Strong communication and customer service skills.
  • Basic knowledge of IT security and data privacy.

Preferred Skills:

  • Apple/macOS device provisioning and deployment.
  • MDM tools: Jamf, Kandji, or Mosyle.
  • CompTIA A+, Network+, or Google IT Support certification.
  • Classroom and video conferencing technology support.

Additional Requirements: Must work 100% on-site and be able to lift equipment up to 30 lbs. and perform physical installation tasks.

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