Quality Assurance Coordinator - Houston, USA

MISSION

OPITO is committed to strategic growth and diversification, aiming to increase global adoption of its products and services to ensure continued provision of expertise and solutions to elevate safety, skills, and competence across a global workforce in safety critical industries. Through technology and innovation, the organisation will develop pioneering solutions that leverage cutting-edge advancements. A focus on data-driven intelligence will enable OPITO to harness insights into global workforce and safety trends, ensuring informed decision-making. In alignment with social value principles and the UN Sustainable Development Goals, OPITO will enhance educational opportunities, promote inclusive career pathways, support economic growth, and drive industry innovation and infrastructure. Lastly, through business effectiveness, OPITO will implement targeted and measurable continuous improvement initiatives, ensuring operational excellence across all aspects of its operations.

COMPANY OVERVIEW:

Operating for over 50 years, OPITO is an industry-owned organisation, with regional centres of excellence in five key regions – UK and Europe, Middle East and Africa, Asia Pacific, the Americas and Brazil – OPITO drives safety and competency improvements across a diverse range of industries

We drive consistency and safety compliance across global standards and qualifications, creating workforce development solutions. OPITO is a global leader in workforce safety, leading the skills focused dialogue with international governments as our industry prepares to meet Net Zero targets.

Each year, more than 500,000 people are trained to OPITO standards through one of over 240 OPITO approved centres operating across 50 countries globally.

OUR VALUES

At OPITO, we are committed to fostering an inclusive, dynamic, and engaging workplace where individuals can bring their authentic selves to work. We value diversity, collaboration, and a spirited approach to our mission, believing that a strong team is built on mutual respect, passion, and a shared commitment to excellence.

Guided by our core values, we are steadfast in our commitment to:

• Integrity – Acting with honesty and responsibility in all that we do.

• Collaboration – Working together to achieve common goals and drive success.

• Adaptability – Embracing change to stay ahead in a dynamic environment.

• Care – Prioritising the well-being and growth of our team, partners, and industry.

JOB PURPOSE:

Co-ordinating and administering the approval process for OPITO’S global network of approved Centres and providing administrative support as required by OPITO.

The Quality Assurance Coordinator plays a key role in supporting OPITO's network of approved training centres across the Americas and globally.

Coordinators are responsible for coordinating and administering the approval and monitoring processes for training centres, organising site visits, managing schedules and logistics, supporting budgets and invoicing, and acting as a key point of contact for training centres and other stakeholders. The role also involves maintaining quality management processes, supporting internal systems, organising industry forums, and helping ensure OPITO's high standards are consistently applied.

Coordinators are highly organised and proactive individuals with strong administrative and communication skills, experience working in a professional office environment, and confidence using Microsoft Office and business systems. An interest in the energy industry and experience managing multiple priorities would be advantageous.

ROLE RESPONSIBILITIES

Your responsibilities may include but not limited to:

• Manage the planning and scheduling of site visits for OPITO approved organisations in collaboration with the Regional QA Manager.

• Coordinate all aspects of site visits, including liaising with centres to agree dates, creating forms within the Hub, arranging travel requirements, and ensuring QA Specialists have the required documentation.

• Monitor and report on budgets allocated to approved centres, highlighting variances and areas of concern.

• Support the planning and delivery of region Centre Forums/ Industry Forums.

• Provide administrative and coordination support to the Strategic Partnership team as required.

• Assist with the preparation of annual budgets and periodic reforecasting activities.

• Collaborate with the Global QA Coordinator team to achieve departmental objectives and deliver business priorities.

• Support the Global Quality Assurance Team Leader with project work and continuous improvement initiatives.

• Provide updates and review of progress against annual business objectives.

• Demonstrate a working knowledge of the Organisations QMS to ensure, where required, adherence to ISO 9001.

• Maintain accurate records, reports and documentation in line with organisational requirements.

• Act as a key point of contact for approved centres regarding site visit arrangements and quality assurance activities.

• Undertake any other duties commensurate with the level and responsibilities of the role.

Health & Safety / Quality Assurance

Main functions may include some or all of the following:

• Complying with relevant Company Health and Safety policies and procedures

• Managing and maintaining controlled documents relating to Industry Standards

• Ensuring all Standards related processes and procedures are complied with at all times

• Contributing to the annual review of Standards ISO related processes and procedures

Knowledge, Skills and Abilities – Essential vs Desirable

Essential

• Minimum standards relevant to the job that they are expected from candidates to adequately perform in the role.

• Experience in a coordination, administration, or project support role, supported by a relevant business or administrative qualification (or equivalent experience).

• Strong organisational skills with the ability to manage multiple tasks, priorities and deadlines.

• Effective secretarial and administrative skills, including document management, meeting coordination and record keeping.

• Experience of working in a professional office or remote business environment.

• Excellent written and verbal communication skills.

• Proficiency in Microsoft 365 applications, including Outlook, Word, Teams and Excel.

• Ability to build and maintain effective working relationships with stakeholders at all levels.

• Ability to work independently with minimal supervision and as part of a global team.

• High level of accuracy and attention to detail.

• Ability to maintain confidentiality and handle sensitive information appropriately.

Desirable

Additional relevant requirements that would be advantageous for a candidate to have, may be used to distinguish between candidates where more than one meets the essential criteria

• Portuguese language skills.

• Advanced Microsoft Excel skills, including formulas, data analysis and reporting.

• Experience of maintaining databases, records or management information systems.

• Experience of working within quality assurance, training, certification or compliance environments.

Compliance:

OPITO have a number of policies and guidance documents available to all staff (such as Bribery & Corruption and Conflict of Interest) which provides guidance and confidence to all of our team in their day-to-day roles as well as helping them to comply with the relevant laws and best practice at all times. All employees are reasonably expected to familiarise themselves with, and understand/comply with, at all times, these requirements.

General:

Main functions may include some or all of the following:

• Undertakes special projects as appropriate and fulfils other duties as may reasonably be required by the company, in line with the incumbent’s skills, knowledge, abilities and personal development opportunities

• Maintaining the company values and culture

Benefits include:

34 days off a year, birthday off, sick pay, increased leave with length of service, hybrid working, every 2nd Friday is a half day, health insurance.