Lab & Field Hardware Technician

Responsibilities

• Network / appliances: NIC moves, swaps, bypasses, and chassis relocations; Tetra/specialty NIC installs; switch wiring; in-path and WAN–LAN connectivity fixes.
  
• Storage: Disk and storage-unit replacements; drive swaps and field replacements (non-RAID flows as directed); spare parts.
  
• Logistics: Shipping, RMAs, peripherals; moving gear; PO/shipment tracking and inbound logistics.
  
• Lab: Cabling, patching, power-on, wake/sleep; facility/lab access coordination.
  
• Lab IT: ESX, Hyper-V / Windows Server hosts and LAN/WAN pairs (operate and troubleshoot with guidance).
  
• Other: General troubleshooting; remote syslog/logging server replacement as runbooked; hardware inventory and retired-gear tracing; use of internal analytics/DB/service endpoints and credentials per process; password sync and locked lab accounts for non-LDAP flows as trained.
  

Qualifications

• 1–3 years (or equivalent) with server/appliance hardware, cabling, and safe rack/transport work.
  
• Basic hardware and network troubleshooting skills
  
• Able to follow written steps, label work, and record serials/asset data.
  
• Reliable for local transport when needed; clear written handoffs for shipments and RMAs.
  
• Nice to have: exposure to containers, CI/CD and storage networks.