SNOW Consultant - HR & Legal

RESPONSIBILITIES

Kforcee has a client in
Responsibilities:

• Lead functional discovery and design activities for ServiceNow Human Resources Service Delivery (HRSD) and Legal Service Delivery (LSD), translating business requirements into practical user stories, process designs, and prioritized MVP capabilities
• Evaluate existing processes and configurations against ServiceNow out-of-the-box capabilities, identify fit-gap findings, and recommend where existing workflows should be reused, refactored, or redesigned to support accelerated deployment and long-term scalability
• Configure and support end-to-end HR and Legal service workflows, including employee and legal request intake, case and knowledge management, agent workspaces, routing, SLAs, reporting, confidentiality controls, and applicable integrations
• Facilitate client working sessions, communicate design decisions clearly, coordinate with technical and cross-functional teams, and guide junior resources to produce accurate, complete, and high-quality deliverables

REQUIREMENTS:

• Demonstrated ServiceNow implementation experience with Human Resources Service Delivery (HRSD), including HR Case and Knowledge Management, Employee Center, HR Agent Workspace, COE routing, security criteria, and employee service workflows
• Working knowledge of Legal Service Delivery (LSD) capabilities, including legal request intake, Legal Counsel Center, matter management, legal knowledge, privilege and confidentiality controls, and integrations with document management solutions
• Ability to lead functional design, fit-gap analysis, requirements validation, backlog development, process mapping, testing support, defect resolution, and stakeholder demonstrations within an Agile delivery model
• Strong client-facing communication, problem-solving, and teaming skills, with the ability to build credible relationships, respond with urgency, recognize delivery risks, supervise junior work, and maintain excellent quality and risk-management standards

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law. This job is not eligible for bonuses, incentives or commissions. Kforce is an Equal Opportunity/Affirmative Action Employer.

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