SFDC Product Owner/Business Analyst

Role- SFDC Product Owner/Business Analyst

Location- Austin, TX (Onsite)

JD-

Salesforce Product Owner/Business Analyst

Key Responsibilities:

• Product ownership and roadmap: Own and shape the Salesforce product roadmap, translating business objectives into prioritized epics, features and measurable outcomes.

• Backlog management: Own, prioritize, groom and refine the backlog based on business value, customer impact, risk, dependencies and delivery capacity.

• Business analysis: Lead discovery workshops and convert business needs into user stories, process flows, business rules, functional requirements and acceptance criteria.

• Salesforce solutioning: Recommend scalable, configuration-first solutions across Sales Cloud, Service Cloud, Experience Cloud and/or Agentforce.

• Stakeholder management: Act as the business-technology interface, resolve competing priorities and communicate product decisions to senior stakeholders.

• Agile delivery: Drive refinement, sprint planning, story clarification, reviews, release planning and product acceptance.

• Testing and acceptance: Coordinate SIT and UAT, defect prioritization, business acceptance, training and production readiness.

• Architecture and integration: Partner with Salesforce Architects and engineering teams across integrations, APIs, authentication, data, security and deployments.

• Release, adoption and innovation: Support change readiness, adoption and KPI tracking; lead POCs and evaluate Agentforce and AI-enabled CRM opportunities where relevant.

Required Skills

• 7+ years of Salesforce/CRM experience in Product Owner, Business Analyst, Functional Consultant or comparable roles.

• Strong functional knowledge of Sales Cloud, Service Cloud, Experience Cloud and/or Agentforce

• Proven experience owning and prioritizing a Salesforce product roadmap and backlog.

• Strong Agile/Scrum capability across epics, features, user stories, acceptance criteria, refinement, sprint and release planning.

• Solid knowledge of Salesforce administration, including profiles, roles, permission sets, sharing, OWD, Flows, objects, data and reporting.

• Working knowledge of Salesforce integrations, APIs, authentication, security, data migration, DevOps and deployment concepts.

• Experience leading discovery, process mapping, solution workshops, UAT and senior stakeholder discussions.

• Ability to challenge requirements, make prioritization trade-offs and translate strategy into executable Salesforce capabilities.

• Excellent analytical, problem-solving, facilitation, storytelling and stakeholder communication skills.

Certifications

Preferred Salesforce Certified Administrator ,Salesforce Certified Business Analyst; Sales Cloud and/or Service Cloud Consultant; Platform App Builder

Advantageous CSPO/PSPO and relevant Salesforce AI or Agentforce certification