Support Center Analyst/IT Support Assistant-Recruited

job summary:

Join the IT support team at Harvard Medical School to provide primary Tier 1 technical support across remote, phone, and walk-in channels. You will work closely with students, faculty, and staff to resolve technology issues and maintain essential computing resources.

location: Boston, Massachusetts
job type: Contract
salary: $40 - 43 per hour
work hours: 8am to 5pm
education: Bachelors
responsibilities:

KEY RESPONSIBILITIES

• Resolve computer, software, and printer issues across Mac and Windows platforms.
• Manage, document, and escalate tickets using standard IT queue systems.
• Assist walk-in users and support computing lab environments.
• Maintain clear technical documentation to aid team troubleshooting efforts.

qualifications:

REQUIRED QUALIFICATIONS

High School Diploma or equivalent with formal IT or data processing training.

3 to 5 years of customer-facing IT helpdesk or desktop support experience.

Demonstrated experience troubleshooting Mac OS, Windows OS, and core email applications.

Basic understanding of network protocols and common computer hardware.

PREFERRED QUALIFICATIONS

College degree in Computer Science, IT, or related field.

Prior technical support experience within higher education.

Strong written and verbal communication abilities.

skills:

Mac OS,ticketing systems,Windows systems,Windows OS,Windows,network protocols,desktop software,Strong written and verbal communication,troubleshooting,Service-oriented mindset,collaborative,client interactions,customer service,strong customer service,desktop support,Diagnose,Tier 1 support,detailed documentation,knowledge base,maintenance,operating system,operation systems,great communication skills,remote support,IT Support,technical support,telephone

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.