Sales Performance & Effectiveness Manager, Inside Sales

Sales Performance & Effectiveness Manager, Inside Sales

Location: Charlotte, NC

Work Model: Hybrid (In office Tuesday through Thursday)

Position Type: Individual Contributor (no direct reports)

Who We Are

PartsSource is the leading technology and software platform for managing mission-critical healthcare equipment. Trusted by over 5,000 US hospitals and 15,000 clinical sites, PartsSource empowers providers and service organizations to maximize clinical availability for patient care and automates the procurement of parts, services and training through a unique digital experience.

PartsSource team members are deeply committed to our mission of Ensuring Healthcare is Always On®, which is foundational to our success and growth. Our vibrant culture is built upon aligned values, shared ownership, mutual respect, and a passion for collaborating to solve complex customer problems.

About the Job Opportunity

Sales Performance & Effectiveness Manager, Inside Sales owns the daily operating rhythm and performance of PartsSource's inside sales floor. You will use conversational intelligence and funnel data to coach reps, spread what works, and improve conversion. You will partner with end-market leaders and Marketing to turn insights into measurable gains in connect-to-meeting conversion, rep ramp time, and quota attainment. This individual contributor role offers high visibility with sales leadership and a direct impact on how healthcare providers experience our team.

What You'll Do

Floor Cadence & Culture Key competencies: Team Orientation, Engagement & Belonging, Accountability & Execution

• Run daily standups that align the floor on priorities, wins, blockers, and focus accounts.
• Own the leaderboards and Commercial Cockpit views, including metric selection, refresh cadence, and recognition programs.
• Build a competitive, transparent culture where reps own their numbers and celebrate results.

Call Review & Coaching Key competencies: Active Listening, Clear & Critical Thinking, Influence & Communication

• Complete daily call reviews in Revenue.io and coach reps against a defined scorecard.
• Deliver 1:1 and group coaching on MEDDPICC discovery, objection handling, and next-step commitment.
• Curate a best-practice call library in MindTickle and flag skill gaps to Enablement.

Conversational Intelligence & Performance Analytics Key competencies: Data-Informed Decision Making, Clear & Critical Thinking

• Monitor talk ratios, competitor mentions, sentiment, and connect and conversation rates.
• Turn those insights into daily adjustments to call blocks, list priorities, and talk tracks.
• Define and maintain the leading and lagging indicator stack with RevOps, and publish daily or weekly readouts.
• Set rep-level targets, track variance, and trigger early interventions.

Conversion Optimization & Cross-Functional Partnership Key competencies: Exploration & Experimentation, Customer Centric, Continuous Improvement

• Measure conversion at each funnel stage by end market, sequence, and offer.
• Partner with end-market leaders and Marketing on sequences, messaging, packaging, and promotions.
• Run structured A/B tests on messaging, cadence timing, and offer framing, then report results.
• Feed winning patterns back into Revenue.io sequences and coaching content.

What You'll Bring

Required Experience & Background

• 5+ years of inside or high-velocity B2B sales experience, with at least 2 years as a top performer, team lead, or sales coach.
• Hands-on experience with conversational intelligence tools such as Revenue.io, Gong, or Chorus, and sales engagement platforms.
• Strong Salesforce reporting skills, with experience building and reading dashboards.
• A proven record of improving rep performance through data-backed coaching.
• Fluency in a sales methodology; MEDDPICC preferred.
• Clear, persuasive communication with executives and cross-functional partners.

Preferred

• Healthcare, medical equipment, or B2B marketplace experience.

Who We Want to Meet

• Serve with Purpose: You bring Customer Centric thinking to every coaching conversation, keeping each rep focused on the healthcare customer's needs.
• Collaborate to Win: You use Influence & Communication to align reps, end-market leaders, and Marketing around shared conversion goals.
• Challenge the Status Quo: You apply Data-Informed Decision Making to find conversion gaps and test new approaches before scaling them.
• Adapt to Thrive: You demonstrate Learning Agility by turning call-level insights into fast adjustments when priorities or markets shift.
• Act Like an Owner: You hold yourself and the floor to Accountability & Execution, following through on every readout, target, and intervention.