Quick overview
Job description
Build a Career That Changes Lives - Including Your Own
24 Hour Home Care is a leading provider of home care and community-based services focused on helping individuals live safely and independently. As part of TEAM Services Group, a private equity-backed healthcare services organization, we combine a mission-driven culture with a commitment to innovation, growth, and operational excellence.
Here, the work you do matters. Whether you’re supporting clients directly or helping drive our business forward, every role contributes to improving lives and strengthening the communities we serve.
Grow with purpose. Lead with heart. Make a difference every day.
Watch this short video to see the heart behind our work and the impact our teams create every day.
Who You Are:
You are a passionate and performance-driven team player, eager to take on a key role in our company’s growth. You embody Team 24’s Care & Compete Principles and Competencies:
In the spirit of Own(ing) It With Courage, we encourage you to check out our Glassdoor Page to learn more about 24 Hour Home Care and to leave a review about your experience: 24 Hour Home Care: Glassdoor Page
Sound interesting? Read on for more details!
The Role:
The Partnership Engagement Advisor manages member-level communication and health plan engagement for the Community Supports division. This remote role oversees MCO submissions, eligibility reviews, reauthorization outreach, plan portal activity, and inbound communication to help ensure members receive timely, uninterrupted non-medical caregiving services.
Working closely with Community Development, Operations, Strategic Partners, and internal engagement team members, the Advisor serves as a key liaison among members, funding sources, and health plans. Hybrid workdays may be available for employees within commuting distance of a local office, and the role requires at least one in-office team day per quarter.
Primary Responsibilities
- Manage assigned MCO partnership workflows, including accurate same-business-day submissions, plan portal monitoring, eligibility follow-up, and communication with health plan contacts.
- Lead the full reauthorization process by coordinating required documentation, member outreach, and timely extension requests in accordance with established criteria.
- Monitor inbound emails, faxes, Salesforce cases, plan portals, and community referral systems; route communications to the appropriate team members and maintain timely follow-through.
- Conduct member care assessments, gather and document client and family caregiver information, and coordinate with outreach teams to assess service eligibility.
- Maintain accurate lead, contact, activity, and engagement records in Salesforce while partnering with Analytics, Marketing, Operations, and sales stakeholders on targeted engagement efforts.
This is a hybrid position, coming into the El Segundo office 1x per quarter.
Please note that this is a TEMPORARY POSITION
What You Bring to the Table:
Qualifications
- BA/BS degree in Communications or a related field preferred.
- 1–2 years of sales or customer service experience preferred.
- Bilingual Spanish skills preferred.
- Proficiency in Microsoft Office, including Word, Excel, and Outlook required.
- Knowledge of Salesforce and Salesforce Voice preferred.
Skills
- Health plan, member eligibility, and reauthorization process coordination
- Clear verbal and written communication across members, partners, and internal teams
- Strong organization, attention to detail, and management of multiple communication channels
- Proactive problem-solving and follow-through in a fast-paced environment
- Positive relationship-building, coachability, dependability, and service orientation
What We Bring to the Table:
Learn more about 24 Hour Home Care's benefits for temporary employees here!
24 Hour Home Care is an Equal Opportunity Employer that is proud of its culture of diversity and inclusion. Individuals seeking employment are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Additionally, 24 Hour Home Care will consider qualified candidates with criminal histories in a manner consistent with the law.
Qualified applicants with criminal history will be considered for employment in accordance with California Fair Chance Act and the Los Angeles County Fair Chance Ordinance for Employers, ensuring individuals with criminal history have fair and equitable access to opportunities for gainful employment in the unincorporated areas of LA County.
Upon review, should criminal history have a direct, adverse, and negative relationship, 24 Hour Home Care will conduct an Individualized Assessment and provide a Preliminary Notice of Adverse Action; specifying the laws or regulations that impose such restrictions. At which point, 24 Hour Home Care will review the prospective hire’s written response and mitigating circumstances before making a final decision. Should withdrawal of a conditional offer of employment be determined, 24 Hour Home Care will provide a copy of the Second Individualized Assessment.
Individuals have the right to reach out to the LA County Department of Business and Consumer Affairs to file a complaint or if you require additional information.
- By Email: info@dcba.lacounty.gov
- By Web: https://dcba.lacounty.gov/contact-us/
- By Phone: (800) 593-8222
For California applicants: by applying for this position, you acknowledge and consent to the collection, use, and disclosure of your personal information in accordance with our privacy policy and the California Consumer Privacy Act (CCPA).
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