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Full timeTechnology

Senior ML Engineer - Autonomous AI Agents

Zendesk Pty Ltd (Australia)Melbourne, Melbourne🇦🇺Australia

Why this role stands out

This Senior ML Engineer role offers a unique opportunity to shape the future of autonomous AI agents, contributing to groundbreaking work in a dynamic hybrid environment. You'll thrive here if you're a seasoned ML/AI systems engineer eager to build production-grade platforms and collaborate with global teams, driving innovation in customer service workflows. Apply now to join Zendesk and make a significant impact!

Quick overview

SeniorityMid Senior
Employment typeFull Time
Work modeHybrid
LocationMelbourne, Melbourne, Australia

Job description

Zendesk is seeking a senior ML/AI systems engineer to operate at the cutting edge of agent architectures, planning, and multi-agent coordination. You will build production-grade platforms that enable autonomous agents to perceive, reason, and act within live customer-service workflows.

You will own both science and systems, develop memory structures, RL training infrastructure, and guardrails at scale, collaborating with globally distributed teams in a hybrid work model.

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