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W2 role Software Developer , TN, E3

Incorporan IncCharlotte, NC🇺🇸United StatesPosted 13 Aug 2026

Quick Overview

Work Type
On Site
Level
Mid Senior

Job Description

Location: Charlotte, NC - ONSITE
 
 
Skills Required: Experience 4+ Years, CCaaS/CTI/CRM, IVA, IVR, Java, Microservices, Springboot, Kafka,  Release Management (Maven/Git), Google Cloud Platform; CI/CD; Maven; Jenkins; Git (GitHub, GitLab, BitBucket, SVN); SQL; RDBMS; Java; API; AWS
 
Job Description:
  • 4+ years of commercial software development experience. 
  • Proficient in developing and hosting solutions using Java, Python in cloud platforms, preferably Google Cloud Platform.  
  • Design and implement scalable CCaaS and IVA solutions leveraging leading Cloud and enterprise conversational AI / customer service solutions including conversational IVR design, NLU/NLP modeling, intent and flow orchestration, webhook integrations, speech-to-text/text-to-speech.  
  • Architect secure, resilient cloud infrastructure on major cloud services provider using services such as GKE, Cloud Run, Cloud Functions, Pub/Sub, Apigee, and BigQuery, implementing IAM, VPC design, encryption, multi-region high availability, and Infrastructure as Code (Terraform) to support enterprise-grade customer experience platforms.  
  • Architect, implement, and optimize CCaaS solutions, including ACD (Automatic Call Distribution), skills-based routing, dialer, omnichannel capabilities, and campaign management, ensuring scalable, secure, and compliant contact center operations.  
  • Have experience in leading integrations and migrations leveraging CCaaS APIs and telephony capabilities, including CRM/CTI integrations, webhooks, SIP/WebRTC, security configuration, and transition from legacy contact center platforms to Cloud based solutions.  
  • Experience with Agile development, Continuous Integration, and Continuous Delivery, including working knowledge of various tools in the CI/CD pipeline (using Maven, Salt, Git, Jenkins), DevOps and Observability. 
  • Experience in designing & developing API, services, Micro services-based architecture using frameworks like Spring Boot or Vertx.  
  • Hands on experience with Kafka, Relational, and/or NoSQL databases.   
  • Experience in Architecture design and modeling should possess strong skills in designing and modeling complex systems and architectures.  
  • Understanding of data structures, algorithms, design patterns, web technologies (HTTP, Apache) and familiarity with Unix/Linux  
  • Strong understanding of cloud security architecture, Encryption and OAuth.  
  • Looks proactively beyond the obvious for continuous improvement opportunities.  
  • Leadership and communication: lead teams and collaborate with stakeholders, so strong leadership and communication skills are essential.  
  • Excellent communication skills, with the ability to influence at all levels across functions, from both technical and non-technical perspectives alike.

Skills

Microservices
SQL
SVN
Spring
Spring Boot
AWS
Encryption
NLP
OAuth
Agile
Apache
BigQuery
Git
Google Cloud
HTTP
Java
Jenkins
Kafka
Python
Terraform

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