Airline Customer Service Agent English/Japanese Speakers Los Angeles, CA

Hourly Pay $25.00 per hour

Join Pacific Aviation at LAX – Where Every Journey Begins with You!

Are you passionate about aviation, customer service, and creating memorable travel experiences? Do you thrive in fast-paced environments where teamwork and professionalism come first? If so, Pacific Aviation wants YOU on our team as an Airline Customer Service Agent at the Seattle - Tacoma International Airport

At Pacific Aviation, we take pride in delivering exceptional service to some of the world’s finest airlines. As a Customer Service Agent, you’ll play a crucial role in ensuring a smooth airport journey for passengers from check-in to takeoff.

Your Role in the Passenger’s Journey:

• Welcome and assist passengers through check-in, boarding, and arrival processes
• Accurately review travel documents and issue boarding passes
• Offer bilingual assistance to travelers with questions or concerns
• Communicate clearly with passengers, coworkers, and airline staff
• Help maintain a smooth flow of operations in the terminal
• Ensure compliance with airline procedures and safety standards
• Contribute to a team that thrives on cooperation, respect, and high-quality service

What We’re Looking For:

• Exceptional Customer Service Skills – You thrive in face-to-face interactions and can create a welcoming experience for all passengers.
• Strong Attention to Detail – You ensure all travel documents, procedures, and protocols are accurate and followed.
• Team Player Mentality – You work well with others and contribute to a positive, collaborative environment.
• Tech-Savvy & Organized – You can quickly learn airline systems and efficiently manage tasks.

• Professionalism & Problem-Solving Skills – You handle challenges with patience, empathy, and quick thinking.

Shifts Available (Part-Time):

4–5-hour shifts available for the following time slot:

• 6:00 AM – 1:00 PM

• Must be available to work at least 4 days per week, including weekends and holidays.

Bilingual Preferred:

• English + Japanese

Appearance Policy Notice:

This company has the right, subject to applicable laws, to establish and enforce dress code and grooming standards for all employees. These standards are designed to maintain a safe, professional and consistent workplace environment. The policies apply equally to all employees and may include requirements for clothing, hairstyles, facial hair, tattoos, piercings, and other appearance-related matters.

These rules are in compliance with federal and state anti-discrimination laws, including Title VII of the Civil Rights Act, the American with Disabilities Act, and the Equal Pay Act. Reasonable accommodations may be required for religious beliefs, disabilities, or other protected categories unless such accommodations impose an undue hardship on the business.

Candidates may request to review the dress code policy in the company's employee handbook for detailed requirements and exceptions.

• Hourly Pay Rate: $25.00

• Medical, Dental, & Vision Insurance
• 401(k) Retirement Plan
• Paid Time Off (PTO)
• Company-Provided Uniform
• Paid Training
• Referral Bonus Program
• Cell Phone Plan Reimbursement

Ready to Take Off with Pacific Aviation? Apply Today!

If you’re ready to bring your passion for travel, teamwork, and outstanding service to the Pacific Aviation family, we’d love to hear from you. Click Apply Now to start your journey with us!

Pacific Aviation/SAS is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.