Track Manager (Support & Operations)

Career Opportunities: Track Manager (Support & Operations) (181570)

Requisition ID 181570 - Posted 10/15/2026

Position Overview:

We are seeking a highly motivated and detail-oriented Mobile Device Management (MDM) Specialist with SOTI MobiControl and VMware AirWatch/Workspace ONE experience to join our IT team. In this role, you will take ownership of our mobile device ecosystem, ensuring secure, efficient, and user-friendly mobile device deployment and support. You will be instrumental in maintaining device compliance, managing applications, and enabling a seamless mobile workforce.

Key Responsibilities MDM Platform Management

• Configure, deploy, and manage mobile devices through SOTI MobiControl and VMware AirWatch/Workspace ONE.
• Define and maintain device profiles, security policies, and compliance rules to ensure adherence to corporate standards.
• Optimize MDM workflows for device enrollment, de-provisioning, and lifecycle management.

Security & Compliance

• Implement and enforce security policies, including encryption, passcode enforcement, remote wipe, and data loss prevention.
• Monitor compliance dashboards and address non-compliant devices swiftly to reduce security risks.
• Collaborate with IT security to implement and refine mobile device security strategies in alignment with organizational policies.

Application Deployment & Management

• Package and deploy mobile applications to user devices, ensuring proper licensing, configuration, and updates.
• Provide guidance to business units on application requirements and integrations for mobile workflows.
• Troubleshoot and resolve application installation and performance issues.

User Support & Experience

• Act as a primary escalation point for complex mobile device issues, providing technical guidance and support.
• Develop and deliver training sessions, guides, and self-service documentation to improve user adoption and satisfaction.
• Provide VIP and executive-level support for critical mobile device needs, ensuring a white-glove experience.

Inventory & Asset Management

• Maintain accurate inventory records of mobile devices, including ownership, status, and lifecycle milestones.
• Conduct periodic audits of mobile devices to ensure data integrity and asset accuracy.
• Collaborate with procurement and finance teams to support budgeting and forecasting for mobile device needs.

Collaboration & Continuous Improvement

• Collaborate with IT infrastructure, help desk, and security teams to ensure a holistic approach to mobile device management.
• Analyze trends and usage data to identify opportunities for cost optimization and improved user experience.
• Research and evaluate new MDM features, mobile technologies, and best practices to keep the environment modern and secure.

Key Qualifications & Experience

• 2-4 years of experience managing and supporting mobile devices in a medium-to-large enterprise setting.
• Hands-on experience configuring and managing SOTI MobiControl and VMware AirWatch/Workspace ONE.
• Strong understanding of iOS, Android, and Windows mobile ecosystems, including security and application management.
• Experience with device lifecycle management: procurement, enrollment, support, and decommissioning.
• Familiarity with IT asset management tools, inventory tracking, and MDM reporting features.
• Excellent troubleshooting and diagnostic skills to resolve hardware, software, and connectivity issues.
• Solid understanding of mobile device security, encryption, and compliance frameworks.
• Strong organizational and communication skills, with the ability to engage with stakeholders at all levels.
• Certifications in mobile device management (e.g., SOTI, AirWatch/Workspace ONE), ITIL Foundation, or security (e.g., CompTIA Security+) are a plus.

Preferred Experience & Skills

• Familiarity with rugged device environments (e.g., Zebra, Honeywell) for field operations.
• Experience supporting devices in regulated environments (e.g., healthcare, finance, or retail) with strict compliance needs (HIPAA, PCI DSS, GD