Technical Support Engineer (Only local to Wisconsin only )

Job Description

The Wisconsin Court System is seeking a skilled Technical Support Engineer Field Services to support and maintain its enterprise computer and network infrastructure. Under the supervision of a Technical Unit Supervisor, the contractor will provide technical support to county courthouses and court system offices throughout Wisconsin.

The ideal candidate will have hands-on experience in computer hardware and software support, troubleshooting, networking, and customer service. This role involves installing, configuring, upgrading, and maintaining computers, printers, scanners, audio/visual equipment, and other IT peripherals.

Key Responsibilities

• Install, configure, maintain, and troubleshoot computer hardware, software, printers, scanners, and related peripherals.

• Provide technical support to court system employees and resolve hardware, software, and connectivity issues.

• Perform onsite field service, equipment upgrades, installations, and maintenance at courthouses and offices throughout Wisconsin.

• Support local area networks (LAN), wide area networks (WAN), and related infrastructure.

• Set up and maintain courtroom technology, audio/visual equipment, and video conferencing systems.

• Assist with Windows operating systems, Windows Server, Active Directory, Group Policy, and Remote Desktop Services.

• Respond promptly to system failures, technical emergencies, and other unplanned IT incidents.

• Follow cybersecurity policies and established IT procedures.

• Deliver professional customer service and communicate technical issues and resolutions effectively.

Required Skills and Qualifications

• Knowledge of computer hardware, software, operating systems, and peripherals.

• Hands-on experience with computer installation, configuration, troubleshooting, and maintenance.

• Knowledge of computer networking, including LAN and WAN.

• Ability to set up and support audio/visual equipment.

• Strong technical troubleshooting and problem-solving skills.

• Experience providing phone-based technical support.

• Excellent verbal communication, written communication, and customer service skills.

• Ability to travel throughout Wisconsin, including overnight stays.

• Ability to perform physical tasks, including occasionally lifting equipment weighing up to 75 pounds.