Technical Support Analyst

Technical Support Analyst

Job Summary

Our client is seeking a motivated and technically skilled Technical Support Analyst to support business operations, document production, and end-user technology needs. This role blends system support, data handling, high-volume print operations, and helpdesk assistance in a dynamic, fast-paced environment.

Key Responsibilities

• Provide technical support for MS Windows and Mac operating systems
• Assist with helpdesk-related issues, including troubleshooting hardware, software, access, and connectivity problems
• Support user account administration using Active Directory and Office 365
• Write, run, and validate SQL queries to support reporting and operational needs
• Design, manage, and troubleshoot document workflows using Objectif Lune Planet Press
• Support high-volume printing operations, including monitoring jobs, resolving print issues, and ensuring accuracy and timeliness
• Create and maintain documentation, reports, and communications using Microsoft Office applications (Excel, Word, Outlook, PowerPoint)
• Collaborate with business and technical teams to improve processes and system efficiency
• Perform other tasks as assigned to support business and operational needs

Required Qualifications

• Proficiency with MS Windows and Mac operating systems
• Working knowledge of SQL
• Experience with Objectif Lune Planet Press
• Strong skills in Microsoft Office applications, especially Excel
• Experience with Active Directory and Office 365 administration or support
• Experience supporting high-volume printing environments
• Experience assisting in a helpdesk or technical support role
• Strong problem-solving, organizational, and communication skills
• Ability to manage multiple tasks and priorities effectively

Preferred Qualifications

• Associate s or Bachelor s degree in Information Systems, Business, or a related field
• Experience with ticketing systems and IT service management practices
• Familiarity with document production, print operations, or enterprise systems