Test Administrator

Job Description

Pearson VUE (www.pearsonvue.com) is the global leader in computer-based testing for
information technology, academic, government, and professional testing programs around
the world. Pearson VUE provides a full suite of services from test development to data
management and delivers exams through the world’s most comprehensive and secure
network of test centers in more than 180 countries, where we validate the skills and
knowledge of millions of individuals every year. Pearson VUE offers a great environment to
start or grow your career, we are now hiring for a Regular Part-time Test Administrator to join our team-based Hamilton, ON, Canada

Pearson VUE is a business of Pearson, the world's leading learning company with global-reach
and market-leading businesses. Pearson is listed on both the London and New York stock
exchanges (UK: PSON; NYSE: PSO).

Pearson VUE offers a great environment to start or grow your career; we are now hiring a regular part-time Test Center Administrator to join our team in Hamilton, ON.

SCHEDULE REQUIREMENTS:

• Our ideal candidate demonstrates flexibility and teamwork.

• Available and willing to travel to other locations. This is strictly a part-time position and will remain as such

• Ability to work 5 to 15 hours per week with an expectation to work more hours as needed

• Employees must be available to work various shifts between the hours of 7 am to 6 pm during various shifts as scheduled, any day Monday through Friday. Saturday hours are 7 am to 8 pm.

• Candidate must be open to flexible scheduling

Starting pay is $18.95/hr.

The Test Administrator position is responsible for providing a secure exam delivery and
superior customer service in a comfortable friendly environment.

• Performs on-time site opening and closing procedures

• Understands all testing procedures

• Checks in examinees verifies identification, and explains the exam process

• Monitor’s examinees while testing

• Maintains a secure testing environment

• Communicates with internal technical support to investigate and fix technical issues

• Strictly adheres to company policies using careful judgment

• Responsible for maintaining a professional and clean testing center with light housekeeping
  duties

• Arrive on time for all scheduled shifts

Qualifications - External

• One year plus of customer service experience preferred

• A high school diploma or equivalent is required. Bachelor's degree or equivalent business
  experience preferred

• Strong communication and customer service skills are a must, delivered with focused

• attentiveness and moderate interaction

• Must be flexible in work hours and days

• Ability to complete all tasks in a timely and efficient manner, and handle a reasonable
  amount of stress

• Intermediate experience in Microsoft Office Suite, Windows applications, Internet, and
  email

• Ability to operate a computer, fax, and telephone

• Ability to lift 20 lbs on occasion. Must have the ability to stand for extended periods of
  time while escorting candidates back and forth, up to 50-100 times per scheduled shift, to
  and from the testing room. Must have the ability to sit for long periods of time. Must be
  able to bend, stoop, & lift from a stooped position.

• Must be able to work in a quiet, focused environment and hear spoken words in soft
  voices

• Ability to see names clearly on id cards and the computer screen. Must be able to see
  small details at a distance.

Same Posting Description for Internal and External Candidates