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SC User Researcher

IO AssociatesLondon🇬🇧United Kingdom

Why this role stands out

This role offers an exceptional opportunity to shape impactful public services while enjoying the flexibility of remote work and a competitive daily rate of £475. You will thrive in this position if you are an experienced researcher passionate about GDS methodologies and eager to drive evidence-based transformation within a collaborative, mission-driven team. Apply now to secure this long-term contract and advance your career at the heart of major digital innovation.

Quick overview

SeniorityMid Senior
Employment typeTemporary/Casual
Work modeRemote
LocationLondon, United Kingdom
Agile

Job description

User Researcher (SFIA 4)
Location: Remote
Clearance: Active SC Clearance (or recently lapsed)
Contract: Until March 2027
Rate: £475 per day (Inside IR35)
iO are looking for User Researchers to support a major Government transformation programme, helping teams better understand user needs and improve public services.
Key responsibilities include:
  • Planning and conducting qualitative and quantitative user research
  • Designing and facilitating interviews, usability testing and workshops
  • Analysing research findings and translating them into actionable insights
  • Communicating research outcomes to delivery teams and stakeholders
  • Working closely with Service Designers, Product Managers and Delivery teams
  • Supporting service teams through discovery, Alpha, beta and live phases
  • Championing user-centred design and evidence-based decision making
Key experience required:
  • Proven User Research experience within Government, Public Sector or large-scale digital environments
  • Strong understanding of GDS methodologies and standards
  • Experience conducting user interviews, usability testing and research analysis
  • Ability to communicate complex findings clearly and effectively
  • Experience working within multidisciplinary agile teams
  • Active SC Clearance or a clearance that has recently lapsed
This role offers the opportunity to work on impactful public-facing services within a large Government programme, with long-term contract prospects and remote working.
User Researcher (SFIA 4)
Location: Remote
Clearance: Active SC Clearance (or recently lapsed)
Contract: Until March 2027
Rate: £475 per day (Inside IR35)

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