Healthcare Claims Support Specialist

A growing health insurance organization is seeking a Healthcare Claims Support Specialist to support members, providers, and internal stakeholders in a fast-paced, high-volume environment. This role will serve as a primary point of contact for claim inquiries, benefit questions, coverage explanations, and claim status updates while delivering exceptional customer service.

Key Qualifications

• Prior experience in health insurance, healthcare claims, Medicare, or managed care customer service
• Customer service or call center experience within a health insurance or healthcare setting
• Understanding of health insurance benefits, eligibility, claims processing, and provider/member support
• Strong verbal and written communication skills with the ability to explain complex information clearly
• Customer-focused approach with empathy, professionalism, and patience
• Strong problem-solving skills and attention to detail
• Ability to accurately document customer interactions and maintain high-quality service standards
• Comfortable learning new systems, policies, and procedures
• Ability to thrive in a fast-paced, team-oriented environment

Schedule: Monday-Friday, operating hours between 8:00 AM and 6:00 PM
Location: Fully On-Site | Atlanta, GA

This opportunity is ideal for a dependable and customer-focused professional with a health insurance background who enjoys helping members navigate claims, benefits, and coverage-related questions.