Business Systems Analyst | AI Platforms

Job Title: Business Systems Analyst
Industry: Higher Education
Location: Boston, MA (Hybrid – 3 days per week onsite)
Duration: 6 Months Contract – W2

Responsibilities

• Diagnose, escalate and resolve software incidents for vendor-based and custom developed AI applications.
• Responsible for provisioning and deprovisioning user accounts for platforms in the AI service portfolio including ChatGPT, Claude, and Lovable.
• Participate in projects providing subject matter and technical expertise on applications.
• Configure applications to match business needs.
• Draft and update use case and technical documentation as needed.
• Create troubleshooting guides and knowledge articles.
• Complete other responsibilities as assigned.

Basic Qualifications

• At least 2 years in a technical role.

Preferred Qualifications & Skills

• Bachelor''s degree in computer science, technology, management information systems, computer engineering, or similar field is preferred.
• Higher Ed experience.
• Administering, configuring, and maintaining AI applications.
• Demonstrated solution design using both technical and business process approaches is preferred.
• Experience with custom developed applications and the software development life cycle is preferred.
• Experience leveraging APIs, reporting, and data analytics is preferred.

Working Conditions

• Additional support outside of regularly scheduled hours, including early mornings, nights, weekends, and holiday breaks, will occasionally be required.

Additional Information

• This role is offered as a hybrid position (some combination of onsite and remote) where you are required to be onsite at our Boston, MA-based campus at least 3 times per week.
• Specific schedule will be determined between you and your manager.
• HUID & Criminal Background Check required.