It Manager

IT Manager, Manufacturing, Stoke to £55,000<br />A leading Engineering and manufacturing outfit are looking for an experienced, practical minded IT Manager to take ownership of their day-to-day technology environment. This is a broad, hands-on position covering cloud infrastructure, Microsoft 365, networking, cyber security, telephony, remote-working technology and technical support. You will be responsible for ensuring that systems remain secure, reliable, well documented and capable of supporting a growing workforce. Key Responsibilities IT Operations

• Take day-to-day ownership of the company’s IT systems, infrastructure and technology services.
• Ensure that systems are reliable, secure, appropriately monitored and available to users during operating hours.
• Manage incidents from initial diagnosis through to resolution, including communication with senior stakeholders and third-party suppliers.
• Establish appropriate service levels, escalation procedures and incident-management processes.
• Provide senior-level technical support for complex or business-critical issues.
• Maintain accurate system documentation, asset records, network diagrams, administrator-access records and operating procedures.
• Manage user onboarding, role changes and offboarding, ensuring access is granted and removed securely.
• Identify recurring support issues and implement permanent technical or process improvements.
• Microsoft 365, Cyber Security and Compliance
• Networking, Firewalls and Remote Access
• Telephony and Contact-Centre Technology
• Endpoint and Remote Monitoring
• Suppliers, Projects and Continuous Improvement Experience and Skills Essential
• Strong practical experience managing a Microsoft-based IT environment.
• Strong experience administering Azure Virtual Desktop and FSLogix.
• Strong Microsoft 365 administration experience, including SharePoint and OneDrive.
• Experience managing networks, firewalls, VPNs and secure remote access.
• Experience supporting business telephony platform.
• Experience with remote monitoring and management software.
• Experience supporting Cyber Essentials, penetration testing or similar compliance programmes.
• Strong troubleshooting and root-cause-analysis skills.
• Ability to manage suppliers and resolve escalated technical incidents.
• Strong documentation, communication and organisational skills. Desirable
• Microsoft certifications.
• Cyber Essentials assessor, CISSP, CISM, CompTIA Security+ or similar security knowledge.
• Experience with Microsoft Intune, Entra ID, Conditional Access and Microsoft Defender.
• Experience with PowerShell or other automation tools.
• Experience managing IT services for a geographically distributed workforce.
• Experience producing disaster-recovery and business-continuity plans.
• ITIL knowledge or experience working within a structured service-management environment