BMC Remedy / Helix Developer

Job Summary We are seeking an experienced BMC Remedy / Helix Developer to support the development, enhancement, integration, and maintenance of enterprise IT Service Management (ITSM) solutions. The ideal candidate will have expertise in BMC Remedy/Helix development, ITSM modules, system integrations, and production support while collaborating with business stakeholders, architects, and cross-functional teams to deliver scalable and reliable enterprise solutions. Key Responsibilities Develop, customize, enhance, and support BMC Remedy/Helix applications and workflows. Configure and maintain ITSM modules, including Incident, Change, Problem, Service Request, and CMDB. Design and develop custom forms, Active Links, Filters, Escalations, Approval Workflows, and Notifications. Build and maintain integrations with enterprise applications using REST and SOAP web services and middleware platforms. Perform defect analysis, troubleshooting, and production support activities. Participate in requirements gathering, solution design, development, testing, deployment, and implementation activities. Support data migration, environment promotion, release management, and deployment processes. Collaborate with offshore development teams and provide technical guidance as required. Prepare and maintain technical documentation and knowledge transfer materials. Ensure solutions align with ITSM best practices and organizational standards. Required Qualifications 5+ years of BMC Remedy/Helix development experience. Strong experience with BMC AR System, Remedy Developer Studio, ITSM Suite, CMDB, and Smart IT/Helix Platform. Experience developing custom workflows, forms, filters, escalations, and approval processes. Experience integrating enterprise applications using REST and SOAP web services. Strong SQL and relational database experience. Working knowledge of ITIL processes and IT Service Management (ITSM) best practices. Strong analytical, troubleshooting, and problem-solving skills. Excellent verbal and written communication skills. Ability to work collaboratively with cross-functional teams in an Agile environment. Preferred Qualifications Experience with BMC Helix SaaS implementations or migration projects. Experience supporting highly customized BMC Remedy applications in large enterprise environments. Knowledge of AWS, Kafka, Jira, or other enterprise integration platforms. Experience working within Agile/Scrum development methodologies. Experience supporting large-scale enterprise ITSM environments with multiple system integrations. Experience in Telecommunications, Utilities, or Enterprise Operations environments. Certifications BMC Remedy/Helix Certification preferred. Education: Bachelors Degree Certification: BMC Remedy , Helix