Regional Healthcare Account Manager

Elevance Health seeks a Regional Account Liaison to manage key provider and client relationships across an assigned territory. In this role, you will serve as the primary point of contact for health system and provider partners, ensuring smooth onboarding, issue resolution, and strong engagement with Elevance's whole-health solutions. You'll analyze utilization and performance data, coordinate with internal clinical, network, and operations teams, and drive initiatives that improve member outcomes and service quality. Ideal candidates bring healthcare account management experience, strong communication, and a passion for mission-driven work.

Responsibilities

• Serve as primary liaison for regional provider and client accounts, building strong, trust-based relationships
• Coordinate onboarding, education, and ongoing support for providers on Elevance Health products and programs
• Monitor account performance, utilization, and service metrics; identify trends and recommend improvements
• Resolve complex account issues by collaborating with clinical, network, operations, and customer service teams
• Present performance reports and insights to provider and client stakeholders
• Support implementation of whole-health and value-based initiatives to improve outcomes and experience
• Ensure compliance with regulatory requirements and internal policies in all account activities
• Gather feedback from providers and clients to inform continuous improvement and innovation efforts
• Maintain accurate account data and activity tracking in CRM and related systems
• Contribute to regional growth, retention, and satisfaction goals aligned with Elevance Health's mission.

Required Skills

• Healthcare account management
• Provider relations
• Data analysis and reporting
• CRM and account tracking tools
• Contract and SLA management
• Issue resolution and escalation
• Presentation and communication
• Stakeholder management
• Project coordination
• Regulatory and compliance knowledge