IT Service Desk Officer

Are you ready to take the next step in your IT career with a company that values innovation, teamwork, and personal growth?

At Plantation Homes, we're proud to be helping more Australians live in homes they love. As a trusted name in quality, choice, and affordability, we're committed to creating spaces that inspire, and that includes the workplace. We're currently seeking an IT Service Desk Officer to join our supportive National Service Desk team based in our office at Springwood, QLD.

This is more than just a job, it's a chance to be part of a team that keeps our people connected and our technology running smoothly.

About the Role:

As the first point of contact for IT support, you'll play a vital role in helping our teams stay productive and confident in their tech tools. You'll provide friendly, knowledgeable assistance, troubleshoot issues, and ensure every request is handled with care and professionalism.

You'll also support the setup, deployment, maintenance, and lifecycle management of end-user devices, including laptops, mobile devices, peripherals, and modern endpoint management tools.

Your day-to-day will include:

• Providing responsive support via phone and email
• Diagnosing and resolving hardware and software issues
• Managing user accounts, access permissions, and password resets
• Logging and tracking service requests accurately
• Escalating complex issues when needed
• Creating clear documentation and helpful knowledge base articles
• Staying up-to-date with emerging technologies and best practices

About You:

You're someone who brings both technical know-how and a people-first mindset. You understand that behind every support request is a colleague who needs your help - and you respond with empathy, patience, and a calm, solutions-focused approach.

We're looking for someone who has:

• At least 2 years of experience in an IT Helpdesk/Desktop Support role
• A qualification in an ICT-related field
• Strong skills in Windows, Office 365, Active Directory, and cloud environments
• A current Driver's Licence (you'll have access to a pool car for site visits)
• A genuine passion for delivering excellent customer service

Why Plantation Homes?

• Be part of a national team that values collaboration and purpose
• Grow your career in a company that invests in your development
• Enjoy variety and challenge - supporting multiple sites and systems
• Make a meaningful impact every day
• Work in a friendly, office-based environment in Springwood, QLD

Join Our Team:

We are part of the Henley Properties Group, where everyone is welcome. We celebrate all cultures and know that the more diverse and inclusive we are, the better we can serve our community. We are proud to be part of the Sumitomo Forestry Group and our shared philosophy of fairness and integrity.

Want to know more about us? Visit our website or let's chat when we connect about your application.