Information Systems Analyst

Site Analyst II – IT Support & Infrastructure

A leading organization is seeking a Site Analyst II to support, maintain, and operate IT systems and related technologies within a site-based environment.

The role provides Level II technical support, troubleshooting, infrastructure maintenance, and IT asset management while ensuring reliable and professional support for users across the organization.

Key Responsibilities

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• Provide 24/7 Level II IT support through an incident and call-tracking system.
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• Troubleshoot technical incidents and perform root-cause analysis to identify and resolve underlying issues.
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• Support, configure, and maintain IT hardware and software across areas including:
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• Network infrastructure
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• Server infrastructure
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• Telephony systems
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• End-user technology
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• Manage IT assets and maintain accurate records within the organization's inventory system.
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• Support the ongoing operation and maintenance of assigned IT systems and technologies.
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• Apply appropriate administrative access and permissions while maintaining a high level of discretion and security.
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• Provide timely, professional, courteous, and dependable communication to users and internal stakeholders.
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• Work collaboratively with other IT team members to resolve complex technical issues.
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• Maintain a working understanding of site-specific IT systems, processes, and operational requirements.
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Requirements

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• Associate's or bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent IT experience.
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• 3–5 years of experience in an IT support or infrastructure environment.
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• Strong knowledge of current Windows operating systems and associated tools and utilities.
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• Basic understanding of IT infrastructure.
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• Working knowledge of Microsoft Office.
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• Strong written, verbal, and interpersonal communication skills.
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• Strong customer-service orientation.
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• Demonstrated troubleshooting and problem-solving abilities.
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• Ability to work effectively in a 24/7 support environment.
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• Appropriate combinations of education and experience may be considered.
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Benefits

Eligible employees may receive:

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• Medical, prescription, dental, and vision insurance
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• 401(k) retirement savings plan
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• Paid time off
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• Paid holidays
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• Additional employee benefits and programs
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Industry: Information Technology / IT Infrastructure

Location: Martinsburg, West Virginia

Employment Type: Full-time