Senior Project Manager - Global Services Solutions

At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.

As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare’s hardest challenges and advance what is possible.

Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere—we strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves.

Passionate people who want to make a difference drive our culture—our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real-world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential. 

Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, let’s advance the world of minimally invasive care.

Primary Function of Position:

The Sr. Project Manager is a member of the Global Services Solutions (GSS) Services Program Management Office (SPMO) and is responsible for managing project portfolios in the Global Services BU and for driving serviceability for the EMEA Region. SPMO is focused on delivering differentiated value through customer experience excellence and a “patient first, always” mindset, as well as deeply collaborative, technical, and cross-functional project management expertise across New Product Development (NPD) / New Product Introduction (NPI), Product Launch and Global Expansion of products outside of the United States.

Roles and Responsibilities:

(Specific responsibilities and tasks an individual would be expected to perform in the role. Additional job duties may be determined by the functional people manager).

• Maintain a portfolio of projects for assigned program(s), being assigned multiple priorities as a matter of routine.
• Provide functional, strategic, and tactical leadership to programs accountable for NPD/NPI, Product Launch or Global Expansion on behalf of the Global Services BU and the EMEA Global Services team, ensuring Global Services BU readiness in alignment with commercialization target dates in EMEA, and demonstrating the ability to negotiate and prioritize.
• Create and maintain project schedules and communicate status, milestones, deadlines and risks cross-functionally to Global Services BU stakeholders, providing early warning of risks, potential mitigations, and cost-benefit analysis of the risk and mitigations.
• Influence on Serviceability during product development, driving service requirements into new product/platform requirements for the EMEA Region, directly impacting product design and the ability of the Global Services organization to efficiently install, troubleshoot, repair, and maintain the product in the field.
• Ensure service considerations are well integrated into global product end-of-life (EOL) and end-of-service (EOS) planning to ensure smooth customer transitions to the latest technology.
• Help mitigate/manage the impact of service challenges for products as they come to market or are in the field in EMEA, driving continuous improvement of serviceability for in-market products.

Required Knowledge, Skills, and Experience:

• Minimum Education: B.S. Degree in Biomedical Engineering, Mechanical, Industrial, or Systems Engineering preferred
• Minimum 8 years of experience bringing products to market (medical devices and/or robotics preferred), acting as project leader on behalf of Field Service, and/or supporting global operational expansion. Education may be used in lieu of direct experience.
• Demonstrated experience influencing product development on behalf of Services, familiarity with Design For Serviceability/Maintenance (DFS/DFM) principles and practices.
• Experience working in a regulated environment (medical devices and/or robotics preferred); familiar with Medical Device Regulations and their country-specific differences.
• Demonstrated ability to understand technical information and translate project requirements into clear, assignable deliverables.
• Effective presenter and meeting facilitator, tailoring communication to meet the needs of the audience, as well as effective communicator capable of interfacing with all levels of the organization, from front-line engineers to executives.
• Strong attention to detail, individual initiative, and a demonstrated sense of ownership.

Wir schätzen jede Person in ihrer Individualität – unabhängig von Geschlecht, ethnischer oder sozialer Herkunft, Religion, besonderen Bedürfnissen, Alter oder sexueller Identität. Diskriminierung hat bei uns keinen Platz.

Haftungsausschluss für US-Exportkontrollen: In Übereinstimmung mit den U.S. Export Administration Regulations (15 CFR §743.13(b)) können einige Positionen bei Intuitive Surgical US-Exportkontrollen für potenzielle Mitarbeitende unterliegen, die Staatsangehörige von Ländern sind, die derzeit einen Embargo- oder Sanktionsstatus haben.

Bestimmte Informationen, die Sie im Rahmen der Bewerbung angeben, werden verwendet, um festzustellen, ob Intuitive Surgical (i) in Ihrem Namen eine Exportlizenz von der US-Regierung einholen muss (das Lizenzierungsverfahren der Regierung kann bis zu sechs Monate dauern) oder (ii) einen Technology Control Plan (TCP) implementieren muss (verlängert den Einstellungsprozess in der Regel um 2 Wochen).

Für alle Positionen bei Intuitive, die Exportkontrollen unterliegen, steht ein endgültiges Angebot unter dem Vorbehalt, dass vor dem geplanten Eintrittsdatum eine genehmigte Exportlizenz und/oder ein vollständig ausgeführter Technology Control Plan (TCP) vorliegt. Das Eintrittsdatum kann dabei angepasst werden, sofern der Genehmigungsprozess den Einstellungsbedarf nicht unangemessen beeinträchtigt.

Diese Position kann abhängig von den betrieblichen Anforderungen und/oder der Erfahrung der ausgewählten Kandidatin bzw. des ausgewählten Kandidaten auf einer anderen Jobstufe als hier angegeben besetzt werden. Die Vergütung richtet sich nach der Jobstufe sowie der Qualifikationen der Kandidatin bzw. des Kandidaten, selbstverständlich unter Berücksichtigung aller gesetzlichen Vorgaben.