Quick overview
Job description
About the Role
Join an AI-focused B2B software startup as its first Enterprise Account Manager, reporting to the COO. You will own post-launch relationships and drive renewals and expansion across a portfolio of large enterprise accounts.
What You'll Do
Manage enterprise customer relationships from production launch through renewal, focusing on existing accounts rather than new logo sales.
Forecast, negotiate, and close renewals while identifying opportunities to expand account revenue.
Partner with sales, customer success, and engineering teams to coordinate account plans and renewal ownership.
Use usage data and adoption dashboards to build customer business cases for broader production deployment and adoption.
Lead executive business reviews and help establish the enterprise account management function.
Identify account blockers and communicate their retention and revenue impact to Product and Engineering.
What We're Looking For
Two to seven years of experience in enterprise account management or customer success at a B2B software company.
Experience owning renewal and expansion targets for a portfolio of large, multi-stakeholder enterprise accounts, ideally a double-digit account book or a $3M to $4M ARR portfolio.
A demonstrated record of growing accounts and closing renewals, with measurable revenue outcomes.
Experience beyond support, onboarding, or project management, including executive conversations and commercial negotiations.
Familiarity with CRM systems, usage analytics dashboards, APIs, AI and LLM products, or voice AI is beneficial.
Experience with consumption-based pricing or enterprise customers in call-center-heavy industries is a plus.
Comfort working in a fast-paced, in-person startup environment with demanding hours.
Compensation & Benefits
Base salary is $180,000 to $220,000 annually, plus equity with a four-year vesting schedule and one-year cliff. Visa sponsorship is available.
Location
On-site in Redwood City, California.
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