Founding Enterprise Account Manager

About the Role

Join an AI-focused B2B software startup as its first Enterprise Account Manager, reporting to the COO. You will own post-launch relationships and drive renewals and expansion across a portfolio of large enterprise accounts.

What You'll Do

• Manage enterprise customer relationships from production launch through renewal, focusing on existing accounts rather than new logo sales.

• Forecast, negotiate, and close renewals while identifying opportunities to expand account revenue.

• Partner with sales, customer success, and engineering teams to coordinate account plans and renewal ownership.

• Use usage data and adoption dashboards to build customer business cases for broader production deployment and adoption.

• Lead executive business reviews and help establish the enterprise account management function.

• Identify account blockers and communicate their retention and revenue impact to Product and Engineering.

What We're Looking For

• Two to seven years of experience in enterprise account management or customer success at a B2B software company.

• Experience owning renewal and expansion targets for a portfolio of large, multi-stakeholder enterprise accounts, ideally a double-digit account book or a $3M to $4M ARR portfolio.

• A demonstrated record of growing accounts and closing renewals, with measurable revenue outcomes.

• Experience beyond support, onboarding, or project management, including executive conversations and commercial negotiations.

• Familiarity with CRM systems, usage analytics dashboards, APIs, AI and LLM products, or voice AI is beneficial.

• Experience with consumption-based pricing or enterprise customers in call-center-heavy industries is a plus.

• Comfort working in a fast-paced, in-person startup environment with demanding hours.

Compensation & Benefits

Base salary is $180,000 to $220,000 annually, plus equity with a four-year vesting schedule and one-year cliff. Visa sponsorship is available.

Location

On-site in Redwood City, California.