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Service Desk Personnel (Onsite)

GSK Solutions Inc.Nashville, TN🇺🇸United StatesPosted Oct 13, 2026

Quick Overview

Seniority
Mid Senior
Work mode
On Site
Location
Nashville, TN, United States
Posted
Yesterday
Active DirectoryCall CenterServiceNowiOS

Job Description

Job Title

Service Desk Personnel (Onsite)

Location

Nashville, TN

Duration

12 Months

Interview Type

Virtual / In-Person

Description

IT Call Center Experience preferred

  • Able to handle call volume of up to 30 calls per day.

People/Customer Service skills required

Printer Administration and Troubleshooting

  • Server Print Queue, and local Queues

Active Directory Management

  • Able to navigate Different OUs

  • Able to look up attributes

  • Able to reset password and unlock accounts.

iOS Management, Support, and Deployment

  • Setting up new phones/Ipads

  • Resetting iTunes accounts

  • Resetting network settings

  • Backup/Restore device data

Video Conferencing

  • Cisco WebEx

  • MS Teams

  • Cisco Presence video solutions

Network troubleshooting

  • Internal vs external

  • VPN

  • LTE

  • Wifi

Application Troubleshooting

  • Account permission

  • Compatibility settings

  • Browser vs installed

Remote support

  • MSRA

  • RDP

  • TEAMs

  • Webex

Hardware Deployment

ServiceNow

  • Ticket management

  • Ticket assignment

Top Skills

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Recruiter

Contact: Sohail -


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