Payroll Specialist

About Us

• Vensure Employer Solutions is the largest privately held organization in the HR technology and service sector, providing HR/HCM technology, managed services, and global BPO. We serve over 95,000 businesses and process over $135B in annual payroll. As a “One Employer Solution” headquartered in Chandler, Arizona, Vensure helps businesses streamline and grow operations. Learn more: www.vensure.com.

Position Summary

• Payroll Specialist — supports payroll processing for a growing client base and is responsible for all payroll-related processing activities.

Essential Duties and Responsibilities

• Provide day-to-day payroll processing support for scheduled and off-cycle payrolls.

• Import or manually enter payroll changes (hours, employee updates, earnings, deductions, tax overrides, etc.).

• Calculate payroll and confirm accurate entry of client-provided payroll data by generating control totals for import files and performing manual reviews.

• Respond timely and accurately to client inquiries via email, case management, and phone.

• Partner with Payroll Supervisors on special projects to support clients.

• Manage and support an assigned book of business.

Marginal Functions

• Build, maintain, and promote relationships with team members and peers across disciplines to ensure coordinated communications and client service.

• Attend webinars and training to stay current on best practices for the company and department.

• Complete projects and other duties as assigned by supervisor.

Knowledge, Skills, and Abilities

• Effective time management, accurate recordkeeping, and adherence to schedules and compliance requirements.

• Ability to multitask while maintaining a high level of accuracy and attention to detail.

• Strong verbal and written communication skills and ability to collaborate across teams and interact professionally at all levels.

• Intermediate to advanced proficiency in Microsoft Office (Excel formulas, pivot tables, data validation; Outlook email management and scheduling).

• Analytical thinking to troubleshoot payroll issues, interpret data, and determine solutions confidently and quickly.

• Good judgment when evaluating situations, identifying problems, and determining courses of action.

• Proven ability to partner with HR, Finance, and Operations to resolve payroll issues and ensure compliant processing.

Education & Experience

• High school diploma or equivalent; relevant non-traditional degree programs, certifications, or training acceptable.

• Minimum of one year’s experience in Customer Service.

• At least one year of payroll experience preferred but not required.

• Proficiency with Microsoft Office (Outlook, Microsoft Teams, Excel, Word, PowerPoint) and ability to learn other applications as needed.

Physical Demands

• Sedentary work: remains seated for extended periods at a desk or computer.

• Manual dexterity: frequent use of hands and fingers for keyboard, mouse, printers, and office equipment.

• Mobility: occasional movement around the office for meetings and collaboration.

• Visual acuity: frequent reading of detailed numerical data and system interfaces on screens and printed materials.

• Lifting & carrying: occasional lifting of office supplies (typically under 15 lbs).

Mental Demands

• Attention to detail when reviewing and entering payroll hours, deductions, earnings, and tax adjustments.

• Problem-solving: interpret payroll data, identify discrepancies, calculate adjustments, and determine corrective actions.

• Multitasking and task prioritization: manage multiple tasks and an assigned book of business to meet deadlines and urgent client needs.

• Adaptability to changing client requirements, system updates, and unexpected payroll issues.

• Confidentiality and discretion when handling sensitive employee and tax information.

• Concentration for repetitive or detailed tasks such as data entry, auditing, or reconciliation.

• Stress management when addressing client concerns under time pressure.

Communication Demands

• Interpersonal skills: build relationships and communicate effectively with employees, managers, clients, and vendors.

• Cultural sensitivity: communicate respectfully with diverse audiences.

• Conflict resolution: handle escalations and client frustrations with patience and solution focus.

• Active listening: gather necessary information to resolve payroll discrepancies and requested changes.

• Written communication: draft accurate, timely responses via email and case systems; document issues and resolutions clearly.

• Verbal communication: interact with internal departments and clients by phone; explain payroll processes and provide guidance.

Environmental Conditions

• Work is in a professional, climate-controlled office with consistent lighting, temperature, and noise levels.

• Role is computer-intensive, requiring extended sitting and use of monitors and standard office equipment.

• Regular interaction with clients and internal teams via email, phone, and virtual platforms while handling confidential information in line with privacy and security standards.

Disclaimer

• This job description does not list all duties. Employees must follow job-related instructions and perform other duties requested by management. Management may add, revise, or delete information in this description.

• Reasonable accommodation will be made to enable qualified individuals with disabilities to perform essential functions.

• This document does not create an employment contract; employment remains at-will.

Benefits

• Health Insurance: medical, dental, and vision coverage.

• Retirement Plan: 401(k) with company match.

• Paid Time Off: PTO, holidays, parental leave, and sick leave as required by state law.

• Other Benefits: life insurance; short- and long-term disability; employee assistance program (EAP); flexible spending account (FSA); health savings account (HSA); identity theft protection; critical illness, accident, cancer, and hospital protection; legal and pet insurance.

• Additional Compensation: e.g., signing bonus or commission structure if applicable.

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