Customer Service Representative

At Sensient Technologies, we are experts in the science, art and innovation of color and flavor. We are market-savvy and visionary. We are problem solvers. And we will be better with you.

We are looking for a Customer Service Representative to join our team onsite in Geesthacht to manage the receipt of customer orders and progress their completion through the order fulfilment cycle, whilst providing support to interrelated functions including Purchasing, Planning, Transport & Distribution, Commercial and Site Administration duties.

What you’ll do:

• Receive, verify accuracy and enter customer orders, liaise with Planning and confirm delivery dates with customers, resolution of transport incidents
• Your customer portfolio will consist of European and mainly English language speaking customers
• Manage customer enquiries, resolve queries, source and provide information
• Interrogate data systems and generate reports for management reporting
• Take ownership of your orders, monitor WIP, manifest transport collections and champion your OTIF completion
• Using Microsoft Excel on a daily basis, to track order progress and analyse data

What you’ll bring:

• Fluent in German and English. Additional European Language skills (e.g. French or Spanish) are advantageous
• Excellent organizational, communication and administrative skills
• Secondary education or degree
• Experience in a Customer Service, Planning or Supply Chain job
• Numerate and familiar with ERP systems
• Export experience would be advantageous

What you’ll get:

• Opportunity to collaborate with your colleagues, onsite 5 days per week
• Salary and benefits according to the chemist tariff agreement
• Career development opportunities
• A thorough and effective training experience during onboarding and beyond

About Sensient:

Sensient Technologies Corporation is a leading global manufacturer and marketer of colors, flavors, and extracts. Sensient employs advanced technologies at facilities around the world to develop specialty food and beverage systems, cosmetic and pharmaceutical systems, specialty colors, and other specialty and fine chemicals. The Company's customers include major international manufacturers representing most of the world's best-known brands.

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