Clinical Service Desktop Support

Location: Los Angeles, CA Salary: $30.00 USD Hourly - $36.00 USD Hourly Description:
Job Title: Clinical Service Desktop Support
Location: Los Angeles, CA (Local Candidates Only)
Duration: 6 Months Contract-to-Hire
Schedule: Remote with occasional onsite requirements | Shift: 11:00 AM - 7:30 PM PT
Job Summary:
We are seeking a Clinical Service Desktop Support Analyst to provide application and service desk support within a healthcare environment. The ideal candidate will support Electronic Medical Record (EMR) applications, troubleshoot technical issues, manage user accounts, and provide exceptional customer service to clinical and non-clinical users.
The role requires strong technical troubleshooting skills, healthcare application support experience, and the ability to communicate effectively with end users while ensuring timely issue resolution.
Key Responsibilities:

• Provide phone and email support for EMR-related technical issues.
• Troubleshoot, diagnose, and resolve application and system issues.
• Escalate complex incidents to appropriate support teams when necessary.
• Support user account creation, modifications, and password resets.
• Maintain accurate documentation of incidents, workflows, and resolutions.
• Develop and update training materials and support documentation.
• Coordinate with vendor support teams to research and resolve technical issues.
• Ensure high levels of customer satisfaction through prompt and professional support.
• Stay current with application updates, system changes, and operational procedures.

Required Qualifications:

• Minimum 2 years of Service Desk/Desktop Support experience.
• Experience supporting EMR/EHR applications in a healthcare environment.
• Clinical or healthcare industry experience.
• Strong troubleshooting and problem-solving abilities.
• Excellent written and verbal communication skills.
• Ability to work independently with minimal supervision.
• Strong customer service orientation.

Preferred Qualifications:

• Associate's Degree in Information Technology or related field.
• Experience supporting Cerner or similar EMR systems.
• Knowledge of Active Directory administration and password management.
• Experience creating user documentation and training materials.

Medical, dental, and vision insurance are available to qualified candidates who meet eligibility requirements.
By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.
Contact:
This job and many more are available through The Judge Group. Please apply with us today!