SATCOM IP Network Support Analyst

Job#: 3044295

Job Description:
SATCOM IP Network Support Analyst

Location: Hill Air Force Base, Utah (Onsite)

Clearance: Must be eligible to obtain/maintain a Secret clearance

Role Overview

We are seeking candidates for an opening as a Network Support Analyst for the Enterprise SATCOM Gateway Services (ESGS) Operations Support Cell. This position is located at Hill AFB, in the greater Salt Lake City, UT area. The role involves working in a 24/7 operational environment to support network and satellite communications systems.

Key Responsibilities

• Create and update tickets using designated ticketing applications to aid in customer problem tracking and resolution.
• Monitor network events and element management failures in real-time on a 24x7x365 basis.
• Perform IP network support, including the configuration of routers, switches, firewalls, and voice equipment.
• Perform IP satellite modem support, including configuration and issuance of option/boot/RSP files.
• Remotely access and de-access customers into the IP/SATCOM networks.
• Work with gateway facilities and deployed operators to troubleshoot and resolve SATCOM and IP network issues.
• Verify equipment is operating in the baseline configuration.
• Remotely provide global equipment configurations utilizing the Satellite Access Authorization (SAA) and Gateway Access Authorization (GAA).

Required Qualifications

Education: High school diploma or equivalent.

Experience: 2-4 years of relevant experience. Experience with iDirect/Linkway/EBEM or equivalent FM-TDMA hubs is important. A background in SATCOM is prioritized.

Technical Skills & Certifications:

• Must possess a DoD-8570 IAT Level 2 baseline certification (e.g., Security+ CE) at the start date.
• Moderate understanding of Satellite Communications (SATCOM) architecture and signal flow.
• Moderate understanding and experience with the operation and configuration of MILSATCOM encryption devices.
• Moderate experience with utilizing SAA/GAAs as source documentation for network configuration.

Work Environment

This position requires the ability to work in a 24/7 operations environment. The team operates on rotating shifts, which may include days (7 a.m. - 3 p.m.), mids (3 p.m. - 11 p.m.), and swings (11 p.m. - 7 a.m.). An initial training period of 3-4 months will be conducted on a Monday-Friday day shift schedule.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

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Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

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