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On-Site Service Engineer – Data Center / Server Hardware

Sunrise Systems, Inc.Afton, TX🇺🇸United States

Quick overview

SeniorityMid Senior
Work modeOn Site
LocationAfton, TX, United States
Linux

Job description

Job Title: On-Site Service Engineer – Data Center / Server Hardware
Job ID :26-04374
Location: Afton, TX
Duration:03 months' contract
Description:
Corporation is seeking an experienced On-Site Service Engineer (OSE) to provide hands-on support for enterprise data center servers and hardware environments, including next-generation AI infrastructure.
This is a hands-on server hardware and break/fix role. The successful candidate will have direct experience diagnosing, repairing, replacing, and maintaining enterprise server hardware in a data center, field service, or customer-facing environment.
Prior AI experience is not required. Strong experience with enterprise servers and data center hardware is the priority.
What You'll Do
  • Provide on-site technical support for Dell PowerEdge and other enterprise server hardware
  • Diagnose and resolve server hardware failures and system issues to minimize customer downtime
  • Perform hands-on hardware installation, removal, replacement, and repair, including:
  • Memory/DIMMs
  • CPprocessors
  • Power supplies
  • Fans and cooling components
  • Hard drives/SSDs
  • RAID/HBA components
  • NICs and other PCIe components
  • GPUs and accelerator hardware
  • Motherboards/system boards and other server components
  • Perform rack-and-stack, server installation, cabling, component swaps, and hardware configuration
  • Troubleshoot issues involving server hardware, BIOS/firmware, operating systems, and hardware diagnostics
  • Perform firmware and BIOS updates and utilize server management tools such as Dell iDRAC or comparable platforms
  • Execute both reactive break/fix and preventive maintenance following established procedures
  • Troubleshoot and isolate hardware failures using documented diagnostic procedures and technical resources
  • Work directly with customers and internal technical teams during service events to communicate status, troubleshoot issues, and drive resolution
  • Accurately document service activities, hardware replacements, troubleshooting steps, and resolution details
  • Escalate complex technical issues when appropriate
  • Participate in on-call rotations and provide extended coverage as required

What You Bring – Required
  • 3+ years of hands-on experience supporting enterprise servers, data center hardware, or similar infrastructure
  • Direct, hands-on experience physically working on server hardware — installing, removing, diagnosing, repairing, or replacing server components
  • Experience troubleshooting and replacing components such as memory, CPUs, power supplies, storage, RAID/HBA, NICs, fans/cooling systems, PCIe components, or GPUs
  • Experience working with rack-mounted enterprise servers in a data center, field service, or customer environment
  • Strong understanding of server hardware architecture and troubleshooting methodology
  • Experience with hardware diagnostics, BIOS/firmware, and server management tools
  • Familiarity with Linux or similar operating systems
  • Strong troubleshooting and problem-solving skills with the ability to independently diagnose hardware issues
  • Comfortable working independently in a customer-facing environment
  • Ability to clearly communicate technical issues and resolutions to customers and internal teams
  • Ability to lift up to 50 lbs., travel to customer sites, and support flexible/on-call schedules

Preferred Qualifications
  • Experience supporting Dell PowerEdge servers
  • Dell or other enterprise hardware certifications
  • Experience with iDRAC, iLO, or comparable server management platforms
  • Experience supporting GPU/AI server infrastructure
  • Experience with data center operations, rack/stack, structured cabling, or server deployment
  • Associate's or Bachelor's degree in IT, Computer Science, or a related field

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